Teams at Jaguar Land Rover Bellevue

Handle inbound and outbound customer calls for multiple luxury auto dealerships. Schedule service, recall, tele-service, and missed-appointment follow-up appointments; answer basic service, parts, labor, and pricing questions; coordinate alternate transportation and special parts orders; and direct customers to the appropriate department. The role emphasizes customer satisfaction, call quality, appointment accuracy, CRM and scheduling system use, and a luxury customer experience.