Teams at Jaguar Land Rover Bellevue

Lead, coach, and develop an automotive sales team while driving sales performance, gross profit, volume, customer satisfaction, and accountability. Manage negotiations, leasing, deal structuring, customer concerns, deliveries, and the complete sales process. Build a high-performance culture, improve dealership processes, and deliver a premium Jaguar Land Rover client experience while partnering with dealership leadership.

Handle inbound and outbound customer calls for multiple luxury auto dealerships. Schedule service, recall, tele-service, and missed-appointment follow-up appointments; answer basic service, parts, labor, and pricing questions; coordinate alternate transportation and special parts orders; and direct customers to the appropriate department. The role emphasizes customer satisfaction, call quality, appointment accuracy, CRM and scheduling system use, and a luxury customer experience.