J&B Medical Supply Co., Inc. Benefits Overview

Monitor real-time contact center performance, agent adherence, staffing, call volume, and service levels. Manage intraday schedules, breaks, overtime, voluntary time off, and contingency responses. Produce dashboards and reports, escalate system issues, communicate trends to leadership, and collaborate with forecasting and scheduling teams to improve staffing accuracy and operational performance.

Design, develop, and maintain enterprise-grade full-stack web applications with an emphasis on Angular frontend development and .NET backend services. Build reusable UI components, RESTful APIs, and SQL Server solutions; apply secure coding practices; write automated tests; optimize performance; and support CI/CD through GitHub. Collaborate with product, business, and design teams in an Agile environment. This is a full-time onsite role in Wixom, Michigan.