Jobs at Island

Serve as the strategic technical advisor for enterprise customers, guiding onboarding, deployment, configuration, troubleshooting, escalations, training, and feature adoption. Manage support cases, communicate releases, optimize customer environments, and collaborate with Product, Engineering, Support, and Customer Success teams. The role requires strong enterprise IT and cybersecurity product knowledge, technical project management, and the ability to explain complex concepts to technical and non-technical audiences.

Serve as the technical point of contact for enterprise customers, guiding onboarding, configuration, optimization, training, support escalations, and feature adoption. Build trusted customer relationships, provide technical guidance, communicate product releases, manage support cases, and collaborate with Product, Engineering, Support, and Customer Success teams to improve customer outcomes and influence the product roadmap.

Serve as the technical advisor for U.S. federal customers from onboarding through operational maturity. Manage support cases, escalations, configuration, training, release guidance, and compliance evidence. Support federal authentication, identity, constrained networks, FedRAMP, and Impact Level 5 environments. Collaborate with Product, Engineering, Support, Customer Success, and systems integrators while guiding agencies through deployment and continuous monitoring.

Own international revenue operations across marketing, sales, and customer success. Lead pipeline reporting, forecasting, deal desk processes, pricing and approval workflows, quote-to-cash improvements, executive dashboards, territory planning, quota setting, and capacity modeling. Support renewals, QBRs, international office planning, and cross-functional regional initiatives while accounting for multi-currency, multi-entity, and local compliance requirements.

Administer and improve Salesforce and the broader go-to-market technology stack. Responsibilities include building Flow automation, maintaining integrations, managing data quality, provisioning users through Okta, troubleshooting system issues, processing Jira requests, gathering requirements, documenting configurations, and supporting light Apex or SOQL development under senior guidance.

Serve as the technical point of contact for enterprise customers, guiding onboarding, deployment, configuration, optimization, training, support escalations, and feature adoption. Partner with Product, Engineering, Support, and Customer Success teams while providing technical guidance, managing cases, communicating releases, and influencing the product roadmap. The role is remotely based in India.

Provide technical support to enterprise customers and sales teams by troubleshooting product and integration issues, resolving escalations, documenting solutions, and meeting service metrics. Collaborate with development and QA teams, contribute customer insights to product improvements, and support the Enterprise Browser across the customer journey. The role requires strong expertise in operating systems, networking, security tools, debugging, IT environments, and support platforms, plus fluency in Spanish.

Recruit and advise on quota-carrying sales talent from BDRs through Regional Vice Presidents. Own full-cycle recruiting, build sourcing pipelines, partner with senior sales leadership, provide market and compensation guidance, assess candidates, and represent Island’s employer brand. The role is fully in-office at the Coppell, Texas headquarters.

Manage strategic enterprise customer accounts, serving as the primary relationship contact and driving deployment, onboarding, training, adoption, renewals, and expansion. Partner with account executives, systems engineers, support, sales, and product teams to resolve issues, conduct business reviews, monitor engagement, and identify risks and opportunities. Develop customer-success frameworks, processes, and materials while gathering feedback to improve the platform and customer experience.

Partner with Sales and GTM leadership to optimize revenue operations, forecasting, reporting, territory planning, quota setting, compensation, and pipeline management. Build executive dashboards and deliver actionable performance insights across Sales, Channel, and Customer Success. Maintain data integrity across bookings, invoicing, and pipeline systems while improving processes, forecast accuracy, renewals, and expansion strategies in a high-growth SaaS environment.

Owns US benefits administration and compensation programs while transitioning from a PEO to in-house operations. Responsibilities include benefits renewals, open enrollment, COBRA, compliance reporting, leave administration, workers’ compensation, salary structures, job leveling, pay equity, compensation analysis, vendor management, and employee communications. The role partners with HR, Finance, and Legal and provides global support as needed.

Designs and deploys enterprise AI governance, security, and control solutions. Advises customers on AI strategy, compliance, data protection, and operationalization; configures gateways, API controls, and integration layers; delivers executive demonstrations, documentation, training, and technical enablement; and troubleshoots customer deployments. The role requires strong understanding of APIs, event-driven architectures, LLM integrations, enterprise security, telemetry, and AI governance frameworks.

Drive sales growth by partnering with sales teams, assessing customer needs, designing tailored solutions, and delivering product demonstrations and technical presentations. Provide technical support throughout proposals and negotiations, collaborate with product and engineering teams, maintain client relationships, monitor industry trends, and represent the company at trade shows and conferences. The role requires cybersecurity or technical knowledge, strong communication skills, and willingness to travel.

Provide frontline IT support for hardware, software, identity, and access issues. Troubleshoot employee problems remotely and directly, own tickets through resolution or escalation, provision devices and onboard new hires, support macOS and Windows environments, maintain meeting rooms and shared equipment, and improve IT processes and user experience. The role requires strong communication, troubleshooting, prioritization, and familiarity with Okta or comparable identity and device management tools.

Drives technical engagement and enablement across partner channels for a cybersecurity and enterprise networking platform. Supports Channel Account Managers, trains partner sales engineers, delivers demos and technical sessions, leads roadshows, develops partner relationships, researches competitors, supports joint solutions, tracks deal metrics, and contributes technical credibility throughout partner sales cycles. The role requires collaboration with sales, marketing, product, vendors, and partners, with travel up to 50%.

Serve as the technical advisor for enterprise customers, guiding onboarding, deployment, configuration, troubleshooting, escalations, training, feature adoption, and operational maturity. Partner with Product, Engineering, Support, and Customer Success teams to resolve issues, communicate releases, optimize customer environments, and provide feedback influencing the product roadmap.

Provide technical support to enterprise customers and sales teams for an enterprise browser. Responsibilities include troubleshooting integrations and Windows applications, resolving issues through cross-functional escalation, documenting solutions, meeting SLAs, contributing product feedback, and supporting off-hours needs.

Design and evolve Island’s brand across presentations, campaigns, events, internal communications, and visual systems. Partner with executives to create investor, sales, and customer presentations; build PowerPoint decks; develop brand and campaign assets; and design in Figma. Establish AI-enabled design processes, coach designers on AI tools, and maintain quality and consistency across company materials.

Island is building a pipeline of Account Executives across the U.S. to join its cybersecurity sales team. The role focuses on closing enterprise business through a consultative sales approach, promoting Island’s Chromium-based Enterprise Browser, and helping organizations improve security, productivity, access control, and data governance. This is an open pipeline posting for current or future Enterprise and Strategic AE opportunities.

Operate and improve vulnerability and compliance scanning across web applications, infrastructure, networks, containers, and runtime environments. Support FedRAMP continuous monitoring, NIST 800-53 evidence collection, compliance tracking, audit reporting, and remediation workflows. Triage findings, filter false positives, prioritize risk, track Jira tickets, partner with engineering on SLAs, and automate scanning processes. The role is fully onsite in Coppell, Texas.