Teams at Island

Serve as the technical advisor for U.S. federal customers from onboarding through operational maturity. Manage support cases, escalations, configuration, training, release guidance, and compliance evidence. Support federal authentication, identity, constrained networks, FedRAMP, and Impact Level 5 environments. Collaborate with Product, Engineering, Support, Customer Success, and systems integrators while guiding agencies through deployment and continuous monitoring.

Own international revenue operations across marketing, sales, and customer success. Lead pipeline reporting, forecasting, deal desk processes, pricing and approval workflows, quote-to-cash improvements, executive dashboards, territory planning, quota setting, and capacity modeling. Support renewals, QBRs, international office planning, and cross-functional regional initiatives while accounting for multi-currency, multi-entity, and local compliance requirements.

Administer and improve Salesforce and the broader go-to-market technology stack. Responsibilities include building Flow automation, maintaining integrations, managing data quality, provisioning users through Okta, troubleshooting system issues, processing Jira requests, gathering requirements, documenting configurations, and supporting light Apex or SOQL development under senior guidance.