Teams at Island

Serve as the strategic technical advisor for enterprise customers, guiding onboarding, deployment, configuration, troubleshooting, escalations, training, and feature adoption. Manage support cases, communicate releases, optimize customer environments, and collaborate with Product, Engineering, Support, and Customer Success teams. The role requires strong enterprise IT and cybersecurity product knowledge, technical project management, and the ability to explain complex concepts to technical and non-technical audiences.

Serve as the technical point of contact for enterprise customers, guiding onboarding, configuration, optimization, training, support escalations, and feature adoption. Build trusted customer relationships, provide technical guidance, communicate product releases, manage support cases, and collaborate with Product, Engineering, Support, and Customer Success teams to improve customer outcomes and influence the product roadmap.

Serve as the technical advisor for U.S. federal customers from onboarding through operational maturity. Manage support cases, escalations, configuration, training, release guidance, and compliance evidence. Support federal authentication, identity, constrained networks, FedRAMP, and Impact Level 5 environments. Collaborate with Product, Engineering, Support, Customer Success, and systems integrators while guiding agencies through deployment and continuous monitoring.