Teams at Island Hospitality Management

Manages hotel front office operations, guest satisfaction, service standards, staffing schedules, financial controls, and front desk performance. Oversees recruiting, onboarding, training, evaluations, and disciplinary actions. Coordinates room readiness, maintenance communication, bookings, and oversold room situations while assisting guests with hotel services and local recommendations. Requires flexible scheduling, strong problem-solving skills, and the ability to work effectively in stressful situations.

Oversee hotel sales operations by generating new business, booking room nights, conducting outside sales calls and site tours, and managing relationships with local businesses. Lead and train sales and catering staff, develop annual sales and marketing plans, forecast occupancy and revenue, optimize market segments, meet REVPAR targets, and coordinate account details with hotel teams.

Maintains hotel public areas, corridors, guest rooms, restrooms, elevators, and common facilities. Performs basic housekeeping, restocks supplies, organizes storerooms, delivers guest-requested items, supports preventative maintenance, and reports hazards or property damage. Provides approachable guest service while working flexible, variable schedules and handling physical demands including extended standing, walking, and lifting.