Teams at Island Hospitality Management

Oversee hotel housekeeping and front desk operations, ensuring guest satisfaction, service quality, financial controls, staffing, training, and smooth interdepartmental coordination. Manage recruiting, onboarding, evaluations, and disciplinary actions; prepare schedules based on budgets and forecasts; monitor bookings and resolve oversold room situations. Assist guests with hotel services, amenities, local recommendations, and front desk procedures while maintaining operational standards.

Supervise front desk operations, check guests in and out, process payments, assist guests and vendors, prepare shift reports, train front desk staff, maintain service standards, and drive the hotel shuttle. Requires flexible scheduling, strong problem-solving skills, guest-service focus, and the ability to work effectively under pressure.

Processes and manages invoices for multiple hotel properties, enters and codes accounting data, verifies invoice accuracy, resolves vendor inquiries and discrepancies, coordinates with Purchasing on accounts payable and procurement issues, and prepares vendor checks. The role requires strong organization, communication, problem-solving, and Microsoft Office skills; JD Edwards experience is preferred.