Jobs at ISHIR

Embed with client teams to rapidly prototype and iterate AI/agent solutions, own PoC-to-production handoff, troubleshoot integrations across APIs and data sources, bridge delivery and client engineering teams, and feed field learnings into reusable accelerators and playbooks.

Provide technical support and administration for Cisco-based voice, voicemail, and contact center systems. Troubleshoot malfunctions, monitor and resolve hardware/software issues, design and install telecom facilities for new locations, manage projects, maintain spare/test equipment, and liaise with users to ensure reliable, cost-effective voice and data communications.

Manage and grow client relationships, ensuring satisfaction and driving revenue growth. Conduct business reviews, monitor KPIs, and develop strategic account plans.

Perform backend ETL and data warehouse testing: validate Snowflake data quality, verify ETL transformations and business rules, perform source-to-target reconciliation, and ensure data loads maintain integrity without loss or corruption.

Administer and secure Island Enterprise Browser across the environment, manage policies and RBAC, deploy and maintain browser installs and extensions via Intune/MECM, serve as L2/L3 escalation for incidents, integrate with identity and security platforms, support endpoint device management, produce documentation and reports, and participate in incident response and endpoint strategy initiatives.

Maintain and enhance .NET-based tools supporting product development, underwriting, and risk management. Build and integrate RESTful services, automate processes and scheduled jobs, support WinForms/WPF desktop apps, troubleshoot and monitor systems, and collaborate with DBAs and engineers to ensure data integrity and reliable performance.