Jobs at IP House

Triage and respond to privacy and data protection requests, guide users through self-service privacy solutions, process account deletion confirmations, identify regulator requests, escalate complex matters, and route specialized inquiries to appropriate teams. Maintain confidentiality while using case management or ticketing systems to document and resolve requests.

Own software platform product roadmaps, prioritize initiatives, define technical requirements, and partner with engineering teams on delivery. The role involves architecture and technical trade-offs, AI-assisted development practices, platform integration, Agile and SDLC improvement, stakeholder communication, go-to-market enablement, and reporting on product performance across globally distributed teams.

Manages daily IT operations for a distributed workforce, including onboarding and offboarding, Microsoft 365 administration, identity and device management, MSP coordination, hardware lifecycle, security monitoring, compliance, licensing, vendor management, and IT process improvement. The role requires on-site work in Derby, shared on-call participation, and occasional after-hours or weekend support.

Own and grow Japanese and global client accounts while achieving quota across new business, expansion, and retention. Build pipeline, originate and close net-new opportunities, negotiate pricing and renewals, conduct business reviews, and manage senior client relationships. Coordinate with global operations and product teams to ensure delivery quality and compliance. Represent IP House at Japanese industry events and forums. The role requires native Japanese, business English, consultative selling, CRM discipline, and experience managing commercial client portfolios.

Manages daily IT operations for a distributed workforce, including employee onboarding and offboarding, Microsoft 365, Entra ID and Intune administration, endpoint and network support, hardware lifecycle management, vendor and MSP coordination, security monitoring, compliance activities, documentation, licensing and IT procurement. The role requires full-time onsite work in Cape Town, participation in an on-call rotation, and occasional after-hours support.

Manages daily IT operations for a distributed workforce, including onboarding and offboarding, Microsoft 365 administration, identity and device management, hardware lifecycle, MSP coordination, security monitoring, compliance activities, documentation, vendor management, and IT process improvement. The role requires full-time on-site work in Erie, Pennsylvania, participation in an on-call rotation, and occasional after-hours support.

Own and grow a portfolio of US and global accounts while meeting retention, expansion, and net-new revenue targets. Lead outbound prospecting, pipeline development, solution design, pricing, negotiations, renewals, and contract closing. Serve as senior relationship owner, conduct business and quarterly reviews, identify retention risks, partner with Operations and Product, and represent IP House at industry events.

Reviews investigator-generated evidence for accuracy, completeness, consistency, and compliance with internal and litigation-focused standards. Examines exhibits, screenshots, test purchase documentation, and supporting materials; identifies gaps and errors; provides feedback; maintains QA records; supports reporting and process improvements; and collaborates with investigators and the QA Manager on intellectual property enforcement case builds.

Conduct international audits against industry standards, regulations, and company policies. Assess information technology, manufacturing, physical and logical security, business continuity, networking, encryption, and related controls. Coordinate audits with global stakeholders, prepare detailed reports and risk assessments, present findings, and recommend improvements. The role requires extensive international travel and offers progression to Lead Auditor after training.