Teams at IP House

Triage and respond to privacy and data protection requests, guide users through self-service privacy solutions, process account deletion confirmations, identify regulator requests, escalate complex matters, and route specialized inquiries to appropriate teams. Maintain confidentiality while using case management or ticketing systems to document and resolve requests.

Own software platform product roadmaps, prioritize initiatives, define technical requirements, and partner with engineering teams on delivery. The role involves architecture and technical trade-offs, AI-assisted development practices, platform integration, Agile and SDLC improvement, stakeholder communication, go-to-market enablement, and reporting on product performance across globally distributed teams.

Manages daily IT operations for a distributed workforce, including onboarding and offboarding, Microsoft 365 administration, identity and device management, MSP coordination, hardware lifecycle, security monitoring, compliance, licensing, vendor management, and IT process improvement. The role requires on-site work in Derby, shared on-call participation, and occasional after-hours or weekend support.