International Medical Group (IMG) Benefits Overview

Manage member and client cases from intake to resolution, coordinating with internal teams, vendors, and service providers. Monitor case progress, document activities, escalate per protocols, provide timely updates, prepare shift-change briefings, assist teammates, and handle overflow in a 24/7 rotating-shift operational environment.

Lead quality assurance and training for a travel-assistance call center: monitor interactions, analyze QA data, design and deliver multi-format training, coach agents, maintain LMS content, and drive continuous improvement with Operations.

Support operations and finance by managing invoicing, resolving payment queries, reconciling credit card payments, auditing reserves and cost entries, processing provider invoices, tracking payments and maintaining confidential financial records. Liaise with clients, providers and Finance on billing, prefunding and funding of high-value cases, and support financial recovery and ad hoc tasks.