International Medical Group (IMG) Benefits Overview

Handles inbound phone, email, and live chat inquiries from prospective customers; recommends international insurance products, prepares quotes, supports applications, and drives enrollment through consultative selling. Maintains customer and partner relationships, explains complex insurance benefits, documents interactions in Salesforce, tracks opportunities, and meets sales, conversion, quality, and productivity goals.

Provides administrative and sales support to regional sales and retention managers. Responsibilities include entering quotation data, managing quotation turnaround times, monitoring the sales inbox, distributing renewal terms, supporting sales campaigns, and facilitating broker Terms of Business Agreements. The role requires strong organization, communication, commercial awareness, attention to detail, and proficiency with Microsoft Excel and business systems.

Designs intuitive, accessible websites and user experiences through research, personas, journey maps, wireframes, prototypes, information architecture, and interaction design. Collaborates with product, engineering, QA, and stakeholders to deliver developer-ready specifications and validate implementations. Contributes to responsive front-end development using HTML and CSS, troubleshooting presentation and usability issues across desktop and mobile platforms.