Teams at Intermedia Cloud Communications

Provide Tier 2 technical support for Intermedia cloud communications: handle phone queue, troubleshoot telephony and network issues, work with carriers and vendors, document and improve KB and processes, prepare incident reports, monitor systems, participate in on-call rotation and project work to ensure customer satisfaction.

Maintain and improve CI/CD pipelines, automate infrastructure with Ansible, deploy and support Windows and Linux applications, operate Kubernetes-hosted services, monitor and troubleshoot production incidents, and produce operational documentation and runbooks while collaborating with engineering teams.

Support incident management and observability to improve service reliability. Coordinate incident response, administer BigPanda and observability tools, analyze alerts and KPIs, develop runbooks, mentor associates, and collaborate with Engineering and Infrastructure to reduce recurring issues.