Teams at Intermedia Cloud Communications

Operate and improve production infrastructure supporting AI, analytics, data pipelines, and customer-facing communications services. Build automation, observability, CI/CD, reliability standards, and production-readiness checks. Monitor performance, capacity, cost, data quality, model behavior, and service-level objectives. Lead incident response, resilience testing, recovery planning, and post-incident improvements while partnering with data, machine-learning, platform, and product teams.

Build and maintain scalable backend services for AI-powered Contact Center and Unified Communications products. Responsibilities include API and distributed-service development, real-time data processing, architecture and design, performance optimization, testing, production troubleshooting, code review, mentoring, and cross-functional collaboration. The role is primarily remote with occasional office visits in Coimbra or Aveiro.

Develop scalable backend services and APIs for AI-powered Contact Center and Unified Communications products. Design distributed, real-time systems; integrate AI and ML capabilities; improve performance, reliability, and operational efficiency; write tests and documentation; troubleshoot production issues; review code; mentor engineers; and collaborate with Product, Data Science, frontend, and backend teams.