Teams at Intermedia Cloud Communications

Provides billing support and customer service for small and midsize UCaaS customers through inbound calls, email, and follow-up. Responsibilities include documenting interactions in Oracle, explaining billing procedures, verifying account authorization, processing credits, refunds, and charges, and collaborating with technical support, sales, and customer service teams. The role requires strong communication, data entry, organization, billing research, payment-processing knowledge, and the ability to meet call center performance metrics.

Leads a DevOps team responsible for the reliability, security, and operational efficiency of cloud and on-premise platforms. Owns Kubernetes infrastructure, GitHub-based CI/CD, GitOps, infrastructure as code, observability, incident response, disaster recovery, and security hardening. Provides technical mentorship, leads production deployments, manages platform tooling, develops runbooks, and collaborates with Engineering, SRE, Security, and Operations on platform improvements.

Lead a DevOps team responsible for the reliability, security, and operational efficiency of distributed Unite Services and Integrations platforms. Operate multi-region Kubernetes environments across cloud and on-premises infrastructure, develop GitHub-based CI/CD and GitOps practices, automate through infrastructure as code, improve observability and incident response, and lead disaster recovery, security hardening, and platform maturity initiatives.