Teams at Interface AI

Own complex L2 customer escalations from root-cause investigation through resolution and confirmation. Debug conversational AI flows, voice integrations, REST APIs, webhooks, core banking connectors, logs, traces, and transcripts. Analyze AI behavior gaps, improve knowledge bases, coordinate P1/P2 incidents, document post-mortems, maintain audit-ready Salesforce records, and provide actionable feedback to Engineering, Product, and ML teams. The role requires direct customer communication, independent judgment, and rotating-shift availability.

Leads the entire marketing function for an AI platform serving credit unions and community banks. Owns positioning, product marketing, demand generation, ABM, content, events, analyst relations, brand, sales enablement, pipeline contribution, and marketing metrics. Builds a small senior team, shapes pricing and product roadmap decisions, represents the company publicly, and establishes category leadership for agentic financial services technology.

Own and implement the platform's security and compliance posture (SOC 2, PCI, HIPAA). Design and automate controls and evidence pipelines, secure PII and tenant isolation across a multi-tenant platform, harden AI/LLM systems, partner with domains and CTO, and write production code to make compliance continuous and auditable.