Teams at Interface AI

Work directly with the CEO and CTO to recruit exceptional talent, expand talent networks, close priority hires, and drive company-wide execution. Own critical initiatives, resolve operational bottlenecks, improve decision-making, establish hiring and execution reviews, and use AI tools to improve sourcing, reporting, and follow-through. The role requires hands-on recruiting, strong judgment, analytical communication, discretion, and the ability to deliver measurable results in a fast-growing AI and fintech company.

Own complex L2 customer escalations from root-cause investigation through resolution and confirmation. Debug conversational AI flows, voice integrations, REST APIs, webhooks, core banking connectors, logs, traces, and transcripts. Analyze AI behavior gaps, improve knowledge bases, coordinate P1/P2 incidents, document post-mortems, maintain audit-ready Salesforce records, and provide actionable feedback to Engineering, Product, and ML teams. The role requires direct customer communication, independent judgment, and rotating-shift availability.

Leads the entire marketing function for an AI platform serving credit unions and community banks. Owns positioning, product marketing, demand generation, ABM, content, events, analyst relations, brand, sales enablement, pipeline contribution, and marketing metrics. Builds a small senior team, shapes pricing and product roadmap decisions, represents the company publicly, and establishes category leadership for agentic financial services technology.