Jobs at interactive investor

Provide ISA/GIA transfer product expertise for the Transfers team, resolving escalations, performing task validation, authorisation and quality assurance. Coach team members, manage risk and CASS compliance, document breaches, drive efficiency improvements, coordinate workloads to meet SLAs, and maintain up-to-date regulatory and product knowledge.

Designs, delivers and evaluates blended learning for Customer Services and Operations. Leads inductions, workshops, coaching and L&D projects, collaborates with SMEs and stakeholders, measures training effectiveness (ROI/Kirkpatrick), and drives continuous improvement and capability development across the operation.

Serve as the operational SME for CFDs, Futures and Options on a D2C trading platform. Design and implement operational processes, controls and servicing models; build colleague capability and deliver training; identify risks and support incident reviews; handle complex customer and trading queries; collaborate with Product, Risk, Compliance, Trading and Operations to embed scalable servicing as the proposition grows.

Process and resolve cash and stock exceptions, complete reconciliations and third-party funding, and ensure timely settlement of UK and international trades. Maintain audit trails, update procedures, liaise with market makers and stakeholders, follow FCA/CASS regulations, support risk decisions, and improve processes to maintain high accuracy and quality.

Contribute to and evolve the company design system: create and maintain reusable components, design tokens, documentation and asset libraries. Collaborate with UX, engineering, brand, content and accessibility to ensure scalable, accessible, and consistent product experiences and support governance and adoption.

The Agile Release Engineer manages squad-based releases through development and live phases, coordinating with various stakeholders to ensure successful implementation and adherence to standards.

The Customer Outcome Manager leads the Customer Outcome Testing function, ensuring adherence to regulations, effective testing of customer journeys, and proactive management of team capabilities.

Enable and scale UX Research by improving workflows, tooling, participant operations, governance, insight management and cross-team collaboration. Manage research tools, repositories, recruitment, AI adoption, documentation, and operational metrics to reduce friction and increase delivery consistency.