Teams at interactive investor

Analyze complex datasets to generate actionable insights for product optimization, customer engagement, and operational efficiency. Build and automate BI and management reports, develop KPIs, conduct statistical and predictive analyses, and monitor customer behavior across channels. Collaborate with Product, Commercial, Technology, Customer Services, and Operations teams to support data-driven decisions. The role also involves data governance, stakeholder communication, mentoring, continuous improvement, and using AI/ML platforms to enhance analytics capabilities.

Leads the Data Analytics and Insights team, owning analytics strategy, roadmaps, reporting, BI, metric governance, data quality, and self-service analytics. Partners with engineering, data science, AI, and business teams to deliver trusted insights, data products, experimentation, and AI-enabled analysis. Establishes standards for semantic layers, catalogs, documentation, testing, privacy, and governance while mentoring analysts and managing stakeholder priorities.

Provides senior operational support for pension servicing, resolving complex queries, managing workflows and mailboxes, overseeing risk and regulatory controls, completing quality checks and approvals, and supporting training. Acts as an escalation point and deputy for the Team Manager while maintaining accurate procedures, records, complaint timelines, SAR processing, and compliance with pension, HMRC, CASS, and related requirements.