Teams at Interactive Brokers

Resolve client inquiries about securities, global asset, and cash transfers through phone, email, and chat. Coordinate with back-office and operations teams on settlement issues, discrepancies, pending transfers, and transaction breaks. Ensure timely resolution within service levels while delivering high-quality client support. Identify process improvements and contribute to continuous improvement across securities and global custody operations.

Reviews, coordinates, and supervises IT change requests from initiation through closure. Assesses technical impact and risk, verifies implementation within approved maintenance windows, manages rollback and stakeholder communications, troubleshoots failed or conflicting changes, maintains change-management documentation and service catalogs, allocates IT hardware resources, supports compliance with ITIL and DORA, and assists technical teams with projects and critical efforts.

Design, develop, and maintain high-quality software systems supporting a global financial-instrument database. Write performant, maintainable code; collaborate with project and software managers on functional and design specifications; and learn new technologies and development practices to improve system performance, reliability, and development efficiency. The role requires Java, Python, SQL, and relational database expertise, with Oracle PL/SQL and Oracle RDBMS experience preferred.