Teams at Interac (interac.ca)

Leads major incident response and resolution across Interac products and platforms. Coordinates technical teams, emergency recovery, incident communications, executive and customer updates, documentation, reporting, compliance, and post-incident reviews. Drives continuous improvement of Incident Management processes, mentors team members, and collaborates with technology, product, risk, communications, and operations stakeholders in a 24/7 environment.

Leads major incident response and resolution across products and platforms, coordinating technical teams, communications, emergency changes, and recovery activities. Oversees internal and external incident notifications, executive customer updates, documentation, reporting, post-incident reviews, and continuous process improvement. Mentors incident management staff and collaborates with technology, product, risk, communications, operations, and problem management teams in a 24/7 environment.

Monitors application and infrastructure health in a 24/7 command centre, triages and escalates incidents, performs technical recovery, documents resolutions, and supports incident, change, release, and problem management. The role maintains playbooks and knowledge articles, manages recurring incidents, identifies automation opportunities, collaborates with Level 2 and cross-functional teams, and participates in technical projects. It requires bilingual English and French communication, 12-hour rotating shifts, Secret clearance eligibility, and 100% onsite work.