Teams at Intelligent Technical Solutions

Manage end-to-end IT infrastructure projects across cloud, server, identity, endpoint, and network environments. Assess client systems, develop implementation and rollback plans, configure and migrate infrastructure, troubleshoot technical issues, coordinate cutovers, maintain documentation, and complete service handoffs. The role requires strong client communication, independent project delivery, multi-client or remote work experience, after-hours availability, and expertise in either cloud/server or network engineering.

Provide remote IT support for workstations, printers, business applications, Microsoft 365, servers, virtualization, and basic networking. Troubleshoot Windows and macOS environments, support Azure and Entra administration, resolve client issues, and serve as an escalation point for technicians. Participate in after-hours on-call support, maintain ticket quality and customer satisfaction, and support onsite and remote operations.

Provides onsite and remote IT support for workstations, operating systems, printers, business applications, servers, virtualization environments, and networks. Troubleshoots Windows and Mac systems, Microsoft 365, Azure, firewalls, VLANs, VPNs, switches, and access points. Acts as an escalation point for technicians, supports client environments, participates in after-hours on-call coverage, and maintains service-quality KPIs.