Teams at Intelligent Technical Solutions

Leads multiple concurrent client-facing IT projects in an MSP environment, including Microsoft 365 migrations, infrastructure refreshes, network upgrades, cybersecurity deployments, and client onboarding. Manages scope, timelines, resources, risks, budgets, stakeholder communication, documentation, and project-to-support handoffs. Coordinates technical, procurement, account management, and service delivery teams while ensuring projects meet client expectations and quality standards.

Provides onsite and remote IT support, troubleshooting workstation, printer, business application, server, and basic networking issues. Supports Windows and Mac systems, virtualization, Microsoft 365, Azure, Active Directory, cybersecurity, backups, and mobile devices. Serves as an escalation point for technicians, participates in after-hours on-call support, documents ticket activity, and maintains service-quality KPIs. Client visits require a valid driver’s license, insurance, and vehicle.

Leads vCISO and cybersecurity compliance engagements for multiple clients, including CMMC and NIST assessments, SSP and POA&M development, risk assessments, framework mapping, audit and assessor support, incident response, and remediation coordination. Advises clients on regulatory obligations, security tooling, and compliance strategies while managing client relationships, engagement health, reporting, and delivery quality across a large portfolio.