Teams at Intelligent Technical Solutions

Provides remote IT support for client issues across Windows, macOS, peripherals, business applications, Microsoft 365, networking, and mobile devices. Performs proactive maintenance including patching, vulnerability remediation, firmware updates, alert response, disk cleanup, and performance tuning. Supports ticket resolution, vendor coordination, 24/7 coverage, and service-quality KPIs. Requires strong communication, a suitable home office, full-time availability, and preferably technical certifications or MSP experience.

Designs, maintains, and troubleshoots Windows and Azure infrastructure, Veeam backup environments, MSP platforms, networking, and patching systems. Serves as an escalation point for helpdesk and backup issues, manages onboarding and offboarding, develops PowerShell and RMM/MDM automation, integrates MSP tools, evaluates new technologies, and maintains detailed technical documentation. The role requires strong troubleshooting, communication, process improvement, and documentation skills in an MSP environment.

Manage infrastructure projects from discovery through implementation, testing, cutover, documentation, and handoff. Assess client environments, develop implementation and rollback plans, migrate cloud, server, identity, endpoint, and network infrastructure, and troubleshoot Microsoft and networking technologies. Coordinate with clients and internal teams, document configurations, resolve risks, conduct post-implementation reviews, and support successful project delivery across multiple remote client environments.