Jobs at Intapp

Designs and guides complex enterprise software implementations for strategic client engagements. Develops implementation best practices, knowledge-sharing frameworks, templates, fixed-scope packages, and integration improvements. Collaborates with Product, Engineering, Services, Sales, and Support teams to define scalable client solutions, provide architectural guidance, and perform hands-on technical implementation work. The role requires extensive SaaS architecture experience, enterprise application implementation expertise, and knowledge of cloud, middleware, APIs, security, and scalability.

Leads a portfolio of client implementations, overseeing delivery quality, staffing, forecasting, budgets, profitability, project risks, and team efficiency. Manages and develops consulting staff, reports performance and financial metrics, supports sales scoping and change orders, coordinates cross-functional delivery teams, and improves implementation methodologies and processes. Builds relationships with client executives and internal stakeholders to ensure successful, high-quality outcomes.

Supports operation and maintenance of Kubernetes-based cloud infrastructure for AI workloads. Responsibilities include infrastructure as code, GitOps workflows, cloud model access, monitoring dashboards, alerting, deployments, troubleshooting, automation, CI/CD pipelines, documentation, and internal technical support. The role works under senior engineers while contributing to platform reliability and AI workload operations.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand expertise across Intapp’s product suite. Act as a trusted advisor and internal customer advocate while identifying opportunities to improve client value.

Leads complex, cross-functional marketing projects from planning through completion; establishes governance, manages scope, risks, issues, dependencies, and stakeholder accountability; facilitates collaboration and reporting; and improves PMO methodologies, templates, and processes using Asana and related tools.

Leads commission accounting close, accruals, amortization, reconciliations, internal controls, and audit support under US GAAP and ASC 606. Manages the Varicent incentive compensation platform, SOX controls, system integrations, and process automation. Partners cross-functionally with Sales Operations, FP&A, Payroll, Legal, HR, and auditors while resolving commission issues. Oversees, coaches, and develops a team of three commission accounting professionals and leads related projects.

Develop and manage editorial strategy and client communications across audiences, channels, and marketing teams. Responsibilities include maintaining editorial calendars, aligning narratives, coordinating content launches, repurposing content, tracking engagement and editorial KPIs, and creating personalized customer lifecycle communications. The role also supports onboarding, feature adoption, product announcements, service updates, editorial governance, workflow automation, and cross-functional content processes.

Leads the profitability product portfolio across Intapp Time, Intapp Billstream, and Celeste capabilities. Owns the work-to-cash roadmap, AI-native product governance, commercial outcomes, and cross-functional execution. Builds and develops the product management organization, guides platform modernization, partners with Engineering, Services, Marketing, and Sales, and represents the product with clients, analysts, and partners.

Manage a portfolio of SaaS clients in the accounting and consulting sectors, helping them maximize product value, renew confidently, and expand platform use. Monitor adoption and health data, execute success plays, identify and remediate account risks, advise on configuration and integrations, and present metrics in business reviews. Partner with account, product, and development teams while serving as a trusted client advisor and customer advocate.

Lead the vision, roadmap, and delivery of DealCloud Activator and legal vertical applications. Manage product strategy, client discovery, prioritization, engineering backlogs, quarterly releases, AI and machine-learning enhancements, and build-versus-buy decisions. Partner with executives, clients, sales, marketing, and go-to-market teams to deliver CRM and deal-management solutions for law firms and professional-services organizations.

Manage client-facing projects from kickoff through closeout, ensuring delivery on schedule, within scope, and on budget. Coordinate internal teams, vendors, project resources, budgets, schedules, risks, and scope changes. Maintain project documentation and pipeline reporting, escalate issues to stakeholders, and oversee project handoff to operations. The role requires strong analytical, organizational, communication, scheduling, and project management skills, along with substantial enterprise software or professional services experience.

Owns end-to-end delivery of complex enterprise SaaS implementations, managing scope, budget, timelines, quality, risks, resources, vendors, documentation, and project closeout. Leads internal teams, coordinates third parties, manages client and executive stakeholders, facilitates steering committees, communicates project health, and drives mitigation plans. Requires strong project management, forecasting, communication, organizational, analytical, and conflict-resolution skills in virtual matrixed environments.

Define enterprise architecture strategies for complex client implementations spanning integration, data, security, infrastructure, and agentic AI. Design scalable architectures connecting Intapp products with enterprise systems, establish data governance and migration approaches, identify architectural risks, and advise executives on tradeoffs. Mentor delivery teams, develop reusable architecture patterns, and collaborate across Services, Product, Engineering, and Security to guide strategic engagements.

Lead large, complex DealCloud/CRM enterprise implementations, manage escalations and risk, provide strategic client advisory, influence product roadmap, enable consulting capabilities, support pre-sales scoping, and drive cross-functional delivery initiatives.

Lead product marketing for compliance solutions serving law firms and other professional services firms. Own positioning, competitive strategy, governed AI messaging, go-to-market planning, pricing and packaging input, complex launches, seller enablement, thought leadership, analyst and press relations, reference programs, and performance measurement. Partner cross-functionally with Product, Sales, Marketing, Pricing, and post-sales teams while using client feedback, win/loss data, and pipeline metrics to shape strategy and roadmap influence.

Build and maintain Python backend services, versioned APIs, data pipelines, and React/TypeScript internal applications. Design ClickHouse analytics models, implement authentication and authorization, and deploy services to Kubernetes across Azure and AWS using Helm, CI/CD, and GitOps. The role also involves automated testing, API contracts, platform tooling, multi-tenant SaaS security, and collaboration with product and engineering stakeholders.

Develops sales pipeline by converting prospects into opportunities, qualifying inbound and marketing-generated leads, securing meetings and demos, conducting prospect research, maintaining accurate CRM data, supporting campaigns and events, and coordinating between sales and marketing teams. The role requires technology-sector sales or marketing experience, strong communication with C-level buyers, organization, CRM proficiency, and familiarity with legal, accounting, or consulting firms.

Own NetSuite requirements gathering, process design, fit-gap analysis, UAT, backlog prioritization, and stakeholder sign-off. Build and deploy routine customizations, workflows, saved searches, and SuiteScript 2.x scripts through a CI/CD pipeline. Support financial processes including Q2C, R2R, ARM, ASC 606, reporting, OneWorld consolidations, multi-currency, and intercompany operations. Manage permissions, documentation, governance monitoring, and configuration changes while escalating complex integrations and custom development.

Develops early-stage sales opportunities by converting prospects, following up on inbound leads, securing meetings and demos, and building pipeline for the sales team. Maintains accurate CRM data, researches prospects, supports campaigns and events, reports on lead velocity, and coordinates between sales and marketing. Requires strong communication, organization, technology-sector sales or marketing experience, CRM proficiency, and the ability to engage C-level buyers.

Advise law firms on AI adoption across billing and revenue workflows. Configure Intapp Celeste AI agents, coworkers, and playbooks around billing guidelines and client terms; map work-to-cash processes; identify automation opportunities and risks; train billing and finance teams; drive adoption; and provide product strategy feedback. The role requires law firm billing or revenue operations experience, practical AI and prompt engineering fluency, strong stakeholder communication, and client-facing judgment.