Jobs at Instructure

Develop and manage vulnerability management programs, including scanning, penetration testing coordination, risk prioritization, and remediation tracking. Design, implement, and optimize security platforms such as SIEM, SOAR, EDR, CSPM, and IAM. Evaluate security technologies, collaborate with engineering and development teams, maintain security policies, monitor emerging threats, and report security posture and remediation progress to stakeholders.

Drive new business, upsell and cross-sell Instructure’s education software across an assigned K-12 territory. Build district relationships, develop sales strategies, conduct needs analyses, tailor proposals and presentations, guide prospects through purchasing, forecast performance, achieve quotas, and maintain accurate Salesforce CRM records. The role requires enterprise software sales experience, consultative selling skills, executive-level engagement, and travel up to 50%.

Build and maintain dimensional data models in dbt and Snowflake for finance, operations, product, sales, and other business functions. Translate business questions into reliable data solutions, own model lifecycles, establish modeling and testing standards, optimize Snowflake performance and costs, collaborate with data engineering teams, review code, mentor colleagues, and communicate data definitions and tradeoffs to business leaders.

Leads CX strategy and operations across Customer Success, Professional Services, Support, and Community. Owns customer health scoring, churn and expansion signals, AI and automation initiatives, CX dashboards, value realization measurement, operating cadence, capacity planning, and executive reporting. Builds and develops the CX operations, systems, and insights team while partnering cross-functionally with Revenue Operations, Sales, Product, Data Science, Finance, IT, Security, and Privacy.

Responsible for generating and closing new sales and cross-sell opportunities for Parchment K12 products within an assigned U.S. public school territory. The role manages sales pipelines, conducts product demonstrations, negotiates contracts, forecasts activity, builds relationships with K12 decision-makers, and collaborates with sales engineering, marketing, and customer success. The position is home-office based, requires CRM proficiency, and includes travel of up to 25%.

Owns Workday Adaptive Planning administration, model architecture, integrations, security, reporting, and planning-cycle execution. Partners with FP&A, Accounting, IT, and business teams to improve budgeting, forecasting, data integrity, automation, and user enablement. Manages headcount and personnel-cost forecasting, reconciles data across HRIS, payroll, ERP, and Adaptive, supports scenario modeling, and troubleshoots platform issues.

Leads product security, cloud and infrastructure security, AI security, security architecture, vulnerability management, and edge security. Oversees threat modeling, secure development standards, AWS controls, vulnerability remediation, AI risk governance, customer security reviews, and security engineering delivery. Reports to the CISO, partners with engineering and GRC leaders, and hires and develops the security engineering organization.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Design, develop, and maintain scalable identity and access management services covering authentication, authorization, provisioning, and directory services. Lead architecture discussions, mentor engineers, collaborate cross-functionally, enforce security and privacy practices, optimize distributed systems, and support production identity platforms through on-call troubleshooting.

Build and scale Canvas video, media, transcription, accessibility, and analytics services using TypeScript, React, and Ruby on Rails. Develop resilient AWS-based cloud services and integrate AI agentic workflows, Claude skills, autonomous development tools, and automated engineering pipelines. Collaborate with product and UX teams on intelligent educational features while maintaining testing, accessibility, CI/CD, and distributed application performance.

Leads the Southeast regional sales organization for K12 education technology solutions. Responsibilities include developing sales strategy, exceeding revenue targets, recruiting and coaching Account Executives and Sales Managers, managing customer and partner relationships, forecasting pipeline, monitoring market trends, coordinating go-to-market efforts, managing budgets, and representing the company at industry events. Requires extensive B2B software sales leadership experience, EdTech knowledge, CRM proficiency, and travel up to 50%.

Manage Instructure’s global accounts payable and travel-and-expense functions while leading a team of four. Own invoice processing, approvals, payment runs, reconciliations, accruals, month-end close, vendor inquiries, tax reporting, internal controls, audit support, and AP performance metrics. Partner with Procurement, Treasury, Accounting, and budget owners to resolve issues, improve workflows, document procedures, and drive automation across Coupa, Brex, and NetSuite.

Drive revenue growth by selling educational technology solutions to new and existing B2B clients. Manage complex enterprise sales cycles from prospecting through contract negotiation, build stakeholder relationships, exceed sales quotas, maintain CRM forecasts, collaborate with sales engineering and customer success, support post-sale expansion, attend industry events, and mentor junior sales team members.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, email, and live chat. Responsibilities include validating issues, answering how-to questions, troubleshooting user-interface problems, reproducing simple bugs, documenting resolutions, maintaining ticket records, and escalating unresolved issues to Tier 2 Support. The role also requires process documentation, professional communication, adaptability, and fluent Spanish language skills.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Drive new business growth for Instructure’s Learning Platform across the GCC K-12 market. Responsibilities include building pipeline, developing sales strategies, managing complex sales cycles, preparing proposals and tenders, negotiating terms, forecasting performance, engaging institutional and government stakeholders, and consistently achieving sales quotas. The role requires regular regional travel and collaboration with Product and Customer Experience teams.

Manage medium and large customer renewal accounts, developing retention and expansion strategies, preparing complex quotes, forecasting renewals, and leading negotiations. Collaborate with Customer Success, Sales, Product, and Marketing teams to optimize account outcomes. Serve as a subject matter expert on quoting tools and CRM practices, maintain data integrity, track performance metrics, and identify process improvements.

Provides strategic consulting, coaching, professional development, and change leadership for institutions using Instructure products. The role develops curriculum and assessment strategies, creates adoption resources, supports Canvas LMS and Mastery Connect administration, guides product-related initiatives, trains educators and administrators, and builds stakeholder relationships to improve product adoption, engagement, and instructional outcomes.

Corporate Accounting Manager overseeing global accounting operations, month-end and quarter-end close, reconciliations, accruals, payroll, royalties, fixed assets, leases, SOX-compliant controls, and audit schedules. The role leads staff accountants, improves scalable accounting processes, integrates AI agents to automate close activities, supports systems implementations and M&A integrations, and partners cross-functionally to deliver accurate, audit-ready financials.