Jobs at Instructure

Designs and builds accessible, engaging online learning experiences in Canvas LMS for institutional clients. Responsibilities include structuring course content, activities, assessments, and visual assets; applying instructional design, Universal Design for Learning, and WCAG standards; collaborating with instructors, subject matter experts, and stakeholders; delivering remote workshops; and managing multiple small projects. The role requires Spanish and English fluency, basic HTML, graphic design and eLearning experience, strong communication, organization, and stakeholder management skills.

Sets architectural direction across assessment products and services, drives cross-team technical decisions, writes architecture and design documentation, defines service boundaries, evaluates vendors, mentors senior engineers, establishes AI engineering practices, and improves reliability and testing strategy.

Build and improve Canvas features across frontend, backend, and cloud infrastructure. Write tested code, participate in code reviews, investigate production issues using logs and dashboards, and collaborate with product and design. The role supports learning in accessibility, security, infrastructure, and software quality while requiring TypeScript and React experience, database knowledge, testing familiarity, Git, and strong Hungarian and English communication.

Own the weekly renewal forecasting process, including Salesforce data integrity, ATR model maintenance, forecast tooling, leadership reporting, and renewal save programs. Build weekly forecast narratives, resolve linking and amendment issues, maintain Google Colab and analytics workflows, and coordinate Renewals, Customer Success, Sales, and Finance stakeholders to improve forecast accuracy and target visibility.

Own Salesforce as a product, setting the roadmap for Sales Cloud, Service Cloud, CPQ, Agentforce Revenue Management, and connected applications. Lead a four-person CRM product management team responsible for requirements, delivery, testing, and data quality. Partner with executives and CRM engineering, development, and administration teams to prioritize capabilities and expand AI use across the CRM ecosystem. This is a remote role reporting to the VP of Enterprise Systems and Technology.

Sell Instructure’s education software and services to K-12 districts within an assigned territory. Responsibilities include prospecting, expanding accounts, conducting consultative needs analysis, developing proposals, guiding purchasing decisions, forecasting sales, managing pipelines, building relationships with district decision-makers, meeting quotas, and maintaining account data in Salesforce. The role requires enterprise SaaS sales experience, educational understanding, and travel up to 30%.

Demonstrate Parchment solutions, discover customer needs, lead technical discussions, design integrations, document requirements, support RFI/RFP responses, and provide product feedback. The role partners with Product Management and distributed sales teams, mentors colleagues, and supports recruiting and enablement. Candidates need education-sector and solutions engineering experience, integration and SIS knowledge, strong presentation skills, and willingness to travel up to 40%.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Drive new business, upsell, and cross-sell opportunities for Instructure’s education solutions within an assigned K-12 territory. Build district relationships, conduct consultative needs analyses, tailor proposals and presentations, guide purchasing decisions, forecast sales, maintain Salesforce records, and consistently achieve quotas. The role is remote, preferably based in the Western U.S., and requires travel up to 50%.

Leads complex data science and decision science initiatives to improve product adoption, engagement, and revenue. Designs A/B tests and causal analyses, develops statistical and machine learning models, delivers end-to-end analytical solutions, and translates findings into strategic recommendations. Partners with product, engineering, marketing, and executive stakeholders while establishing experimentation standards and mentoring analysts and data scientists.

Guide prospective corporate and government customers through evaluations of Instructure’s education technology platform. Partner with sales teams to analyze customer needs, map requirements to solutions, deliver tailored demonstrations, lead technical discussions, develop solutions and document requirements, and support RFI/RFP responses. The role requires education technology expertise, strong presentation and communication skills, knowledge of SaaS integrations and professional learning, and willingness to travel up to 50–60%.

Partner-facing Solutions Engineer responsible for guiding education technology providers through technical and functional sales evaluations. Presents and demonstrates Instructure products, analyzes customer goals, maps requirements to solutions, leads technical discussions, documents needs, develops tailored solutions, and supports RFI/RFP responses. Requires education technology, SaaS, interoperability, systems integration, and K-12 or higher education knowledge, along with strong communication and presentation skills. Travel of up to 40% is required.

Leads government affairs, public policy, and go-to-market strategy for Instructure’s Business and Government vertical. Builds public-sector sales pipelines, tracks legislation, advises internal teams, manages advocacy partners, develops procurement strategies, maintains policymaker relationships, and connects policy engagement to revenue and customer impact. The role also supports strategic partnerships, international policy efforts, and executive advisory work.

Leads higher education government affairs and go-to-market strategy across North America. Builds policy-driven deal pipelines, monitors legislation, advises internal teams and senior customers, manages advocacy partners, develops procurement strategies, and demonstrates how government engagement drives revenue and customer impact. The role also supports international public policy initiatives and represents Instructure with policymakers, agencies, education associations, and business leaders.

Build trusted relationships with high-value education accounts across BeNeLux and Central Europe. Align stakeholders on goals, recommend tailored solutions, drive product adoption and revenue retention, collaborate with sales on growth, gather feedback for product and engineering teams, and contribute to cross-functional customer experience initiatives.

Manage a portfolio of Tier 3 education-sector accounts across EMEA, building stakeholder relationships, driving product adoption, supporting retention and revenue growth, and partnering with Sales, Renewals, Product, Engineering, and Customer Success Managers. The role includes preparing reports, resolving escalations, creating digital customer resources, maintaining Salesforce and Gainsight data, documenting playbooks, and executing customer feedback initiatives. Fluency in Spanish and English and availability during European hours are required.

Manage complex higher-education SaaS renewal accounts, developing retention and expansion strategies, preparing quotes, forecasting renewals, negotiating contracts, and collaborating with Customer Success, Sales, Product, and Marketing teams. The role also serves as a CRM and quoting-tools subject matter expert, tracks performance metrics, and supports process improvements. Travel may be required up to 20%.

Drive revenue growth across K-12 education accounts by developing strategic account plans, generating and closing new business, managing full sales cycles, negotiating contracts, and building executive-level client relationships. Demonstrate education technology value through presentations and product demonstrations, collaborate with sales and product teams, maintain CRM forecasts, and stay informed on industry trends. Travel approximately 30% for client engagement and industry events.

Manage complex customer renewal portfolios, developing retention and expansion strategies for high-value accounts. Responsibilities include preparing renewal quotes, forecasting, negotiating contracts, collaborating with Customer Success and Sales teams, maintaining CRM and quoting-tool data integrity, communicating product updates, and reporting renewal metrics. The role requires strong relationship management, negotiation, analytical, and process-improvement skills, with advanced Salesforce, Gainsight, and Clari proficiency.

Leads and develops a team of Renewal Representatives responsible for customer retention and portfolio growth. Oversees complex renewals, escalations, negotiations, performance metrics, training, and cross-functional collaboration with Sales, Customer Success, and Finance. Improves renewal processes, data integrity, workflows, and scalability while delivering actionable KPI insights and managing customer retention initiatives.