Jobs at Instructure

Sell Instructure’s education technology solutions to K-12 school districts across Texas. Responsibilities include generating new business, expanding existing accounts, conducting needs analysis, developing proposals, guiding purchasing processes, forecasting sales, maintaining stakeholder relationships, achieving quotas, and recording account information in Salesforce. The role requires enterprise SaaS sales experience, consultative selling skills, and travel up to 50%.

Own technical accounting for complex transactions, including M&A, debt, equity, and evolving accounting standards. Lead GAAP financial reporting, audited financial statements, footnotes, debt covenant packages, and external audits. Research and document accounting conclusions, maintain strong SOX controls, collaborate with cross-functional teams, and oversee the Equity function. Drive automation and process improvements for financial reporting while providing executive-level guidance and managing the Equity Manager.

Manage multiple software implementations across Canada, serving as a trusted customer advisor and coordinating scope, objectives, technical requirements, project plans, milestones, risks, and delivery. Collaborate with customer success and engineering teams on XML overlays and guide customers through SSO, API, and XML integrations. Maintain Salesforce records, manage expectations, and deliver implementations in English and Canadian French.

Supports global Sales Operations through SQL reporting, pipeline and bookings analysis, forecasting insights, CRM data quality monitoring, territory and quota planning, capacity modeling, and leadership-ready recommendations. Partners with Sales, Finance, and Revenue Operations teams to standardize metrics, automate recurring reports, and support annual planning across regions and business units.

Technical leader responsible for architecting, building, and scaling the developer portal and PaaS. Drive architectural direction, write and review code, mentor engineering teams, collaborate with SRE and stakeholders, evaluate new technologies, troubleshoot complex issues, and improve engineering processes and platform reliability.

Provides technical customer support through troubleshooting, resolution planning, integration assistance, template modification, log monitoring, software testing, documentation, and issue escalation. Collaborates with development and global support teams, identifies process and product improvements, uses AI to optimize workflows, and handles customer and internal technical requests. The role is primarily remote, with occasional out-of-hours meetings and potential in-person office visits once or twice annually.

Lead forecasting and reporting for revenue, ARR, and bookings; build models and KPIs; run variance and ad-hoc analyses; write SQL against Snowflake; partner with sales ops and systems teams; support annual planning; improve FP&A processes and mentor juniors.

Generate qualified pipeline for higher education accounts through inbound lead qualification and outbound prospecting. Conduct personalized outreach via email, phone, and social channels; run discovery conversations; identify customer needs; and connect prospects with relevant solutions. Partner with Sales Representatives and Customer Success Managers on territory strategy, account prioritization, follow-up, and handoffs. Maintain accurate CRM records, prioritize opportunities using buyer intent and account signals, and continuously improve conversion through coaching and data-driven experimentation.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Design and own learner models powering mastery and progression features. Build datasets, training and scoring pipelines, evaluation strategies, testing, versioning, and production monitoring for models handling sparse, noisy, evolving behavioral data. Partner with learning scientists, product, and infrastructure teams to define targets, assess calibration, uncertainty, fairness, stability, and interpretability, and clearly communicate model behavior and limitations.

Build and operate production infrastructure for AI services, including CI/CD pipelines, infrastructure as code, model serving, batch scoring, orchestration, monitoring, alerting, debugging, performance, and cost optimization. Partner with data scientists and applied AI engineers to productionize prototypes, design new services, and create reusable infrastructure templates. The role requires onsite collaboration Tuesdays and Wednesdays, with Thursdays strongly encouraged.

Design and operate the data platform supporting AI products, including data models, storage architecture, APIs, backend services, ingestion pipelines, scoring workflows, and retrieval components. Ensure data correctness, performance, scalability, observability, and reliability across production systems. Collaborate with data scientists, AI engineers, and infrastructure teams to deploy services, resolve production issues, and safely manage schema changes and backfills.

Drive new business and expand market share for Parchment K-12 by prospecting K-12 districts, managing full sales cycle, delivering demos, negotiating contracts, collaborating cross-functionally, forecasting in CRM, and representing the product at events.

Lead and execute Instructure's international communications and PR strategy across EMEA, Latin America, and APAC. Own messaging, media relations, agency management, thought leadership, analyst relations, localized announcements, crisis response, earned media reporting, and cross-functional alignment with marketing, product, and sales to drive brand and product awareness.

Run analyses and experiments to drive product adoption, engagement, and revenue. Design and evaluate A/B tests and causal studies, build models, extract and visualize data, partner with cross-functional teams, and use AI tooling to accelerate analysis and communicate actionable insights.

Lead complex analytical initiatives to drive product adoption, engagement, and revenue. Design and run A/B tests and causal analyses, build and deploy models, partner with cross-functional stakeholders, mentor peers, and apply AI tooling to improve analytical throughput and decision-making.

Lead a two-person pod to find, validate, build, and sell AI-enabled products. Own product specs, prototype quickly, secure pilot customers, prove revenue, and manage P&L and stage-gates until scale or fold.

Administer and maintain equity programs and the stock plan system (Shareworks); manage grant approvals and transactions; serve as equity subject-matter contact; produce reports and support audits; assist stock-based compensation accounting and reconciliations with accounting leadership.

Manage 200–250 higher education customer accounts using consultative engagement to drive retention, renewals, expansions, cross-selling, customer satisfaction, and revenue growth. Act as the customer liaison, identify business needs, present product value, manage commercial activities, forecast revenue, and collaborate with Account Executives and renewal teams. Occasional travel is required for customer meetings, events, and industry conferences.

Lead GTM finance for planning, forecasting, P&L ownership, headcount/resource planning, commission analysis, and financial reporting. Mentor a senior analyst, build repeatable processes, support strategic initiatives with financial modeling, and identify AI-driven automation opportunities across GTM Finance.