Jobs at Instead (instead.com)

Design and iterate user-friendly interfaces and prototypes for Instead's tax platform, evolve the design system, collaborate with engineering, product, and support, and ensure design quality and feasibility across product areas.

Manage the development and compliance of tax forms, ensuring accuracy and formatting as per government requirements, while collaborating with cross-functional teams.

Lead and scale global recruiting at Instead, managing the end-to-end hiring process across departments while enhancing candidate experience and driving hiring strategies.

Serve as domain expert for accounting firms: lead discovery, run demos, configure and implement Instead, drive adoption from pilot to go-live, train staff, collect product feedback, and stay current on US tax law and filing requirements.

The role involves developing core product features for tax professionals, focusing on AI workflows, e-filing systems, and integrations.

Lead data infrastructure and business systems including Salesforce, Okta, ETL, and BI tools. Build analytics/reporting (ARR, renewal schedules, cohort analysis), manage data pipelines and integrations, oversee IT admin across offices, and deliver product and GTM analytics to inform leadership decisions.

Lead end-to-end product areas for an AI-powered tax platform: discover, define, build (including committing code), and launch. Work directly with accounting firm users, track goal-based metrics, manage integrations and competitive analysis, and collaborate with engineering, design, and GTM to ship weekly.

As a Software Engineering Intern, you will build features for the full-stack platform, collaborate with teams, and gain hands-on experience.

The Tax Engineer will lead implementation and onboarding at accounting firms, design tailored tax workflows, integrate systems, and advise on tax technology strategy.

Own post-sale customer relationships for a portfolio of accounting firms: manage onboarding, on-site implementations, drive adoption, pilot-to-paid conversions, renewals, and expansion. Coordinate with Tax Engineers, monitor customer health, reduce churn, and help refine engagement playbooks while traveling for on-site sessions.

As a Software Engineer, you will design and develop features for a full-stack platform, including tax calculation engines and e-filing systems, while collaborating with cross-functional teams.