Teams at InstaLILY

Leads enterprise customer success, retention, expansion, strategic accounts, and customer SWAT operations. Personally manages executive relationships, escalations, pilots, QBRs, and complex account decisions while building the customer success playbook. Hires, coaches, and develops Strategic Partners and Growth Analysts responsible for customer engagement and pilot-to-production delivery. Owns retention and expansion outcomes and prepares the organization for evolving AI-driven customer needs.

The Growth & Business Analyst II will engage with clients, analyze market trends, support deal strategies, and enhance product knowledge to improve client satisfaction and operational efficiency.

Founding Engineering Manager for London office to lead a 6-10 engineer team building an enterprise AI agent platform. Own technical direction, delivery, hiring, performance management, and customer-facing technical work. Act as a player-coach: review designs, ship production LLM systems, run incident response, and embed with enterprise customers.