New York · San Francisco · Full-time
About InstaLILY
InstaLILY builds AI teammates for the physical-goods economy: industrial distribution, healthcare, supply chain, manufacturing, and automotive. Our model is simple: one company brain, many teammates. We build company-specific AI-powered brains called InstaBrains. Built on small, specialized language models (SLMs), they codify the customer's knowledge and decisions, like their parts, jobs, and pricing. On top of it, InstaWorkers act as AI teammates inside the tools customers already use, completing the sales, service, and operations work that drives the business.
Backed by Insight Partners ($25M Series A) and supported by the Google, NVIDIA, and Microsoft ecosystems, we are one of the fastest-growing AI startups in the country. Our team has already driven over $200M in incremental revenue for customers to date. InstaLILY's architecture has been featured in Google DeepMind's case study showcase.
We're driven by three core principles: Customers, Culture, and Code. We call them The Three C's.
The Role
You'll be a trusted advisor and point of contact for enterprise clients. You own the day-to-day relationship through deployment, surface expansion opportunities, and bring back to product what we should be building. Analysis is one tool in a broader toolkit; the job is judgment and client traction.
What You'll Do
- Trusted advisor: Own the day-to-day client relationship across deployment, new opportunities, and the broader strategic conversation. Drive recurring check-ins and working sessions, own pre-reads and materials, close action items.
- Post-discovery deal partnership: Partner with AEs after discovery calls to advance the deal. Author client-facing materials, scope tailored demos, and frame the use case assessment that defines what we'd build.
- Workshops and success metrics: Facilitate use case refinement workshops with the customer. Define success metrics inside the customer's data.
- Contract through pilot: Draft SOWs and contract terms. Stand up and run POCs. Lead pilot onboarding and own pilot success.
- Strategic collaboration with product: Translate field signal into product decisions and zero-to-one feature development. Surface expansion opportunities across accounts.
- Cross-functional operations: Build the templates, trackers, and playbooks the Growth team runs on. Drive alignment across sales, product, marketing, and leadership.
- Sales and market intelligence: Assist sales on prospecting and ICP fit. Maintain a sharp view of client industries, competitive dynamics, and the AI landscape.
What You'll Need
- Experience: 2+ years of experience in consulting, client-facing strategy, growth, operations, research, or a comparable high-ownership role.
- Academic background: Technical or research-intensive field (CS, engineering, neuroscience, economics, or similar) that trained you to think rigorously and go deep.
- Natural curiosity: You want to understand how things work — clients' businesses, the product, the industry.
- Comfort with ambiguity: You operate without a playbook and build one as you go.
- Communication: Your writing lands; you can explain complex things to non-technical audiences.
- Bias for action: You drive to closure without being asked.
- Analytical instincts: You structure ambiguous problems, pull signal from data, and turn findings into recommendations.
- Ownership: You finish what you start; the quality shows.
- Technical curiosity: Excited to go deep on how the product works and AI capabilities so you can speak credibly with clients.
- Organization: You manage multiple priorities without dropping threads.
- Good judgment: You know when to push and when to flag a risk early.
- Travel: Occasional client onsite when the situation calls for it.
What You'll Get
- Proven product: Customers are live; this isn't a bet on an unproven thesis.
- AI-native: In how we build, how we work, and what we sell.
- Visibility: Small Growth team at the center of how we scale; what you do here will be visible quickly.
- Stage: Early enough to shape how the company scales.
- Global: Offices in New York, San Francisco, and London.
- Culture: Sharp, low-ego team that keeps raising the bar.
- Growth: The learning curve is steep.
Skills Required
- 2+ years of experience in consulting, client-facing strategy, growth, operations, research, or a comparable high-ownership role
- Academic background in technical or research-intensive field such as CS, neuroscience, engineering, or economics
- Ability to communicate complex concepts to non-technical audiences
What We Do
Humans + InstaLILY = Superhumans. That is our mission at InstaLILY AI: to pair every person with an AI teammate who makes work faster, smarter, and more human. Our InstaWorkers™ are not bots or dashboards. They are better software — blending AI and code to create Code-as-Work, the ability to turn business workflows into bits and bytes that run themselves. InstaWorkers™ are already deployed at some of the world’s most demanding companies. They log into Salesforce, SAP, and ERPs to handle quoting, follow-ups, claims, and backlogs across the complex distribution economy — from physical goods to insurance policies to industrial parts. With Instalily, work is not just automated, it is codified. That means fewer delays, fewer errors, and more time for people to do what only humans can: sell, solve, and lead. We are an elite team of dreamers and doers based in New York City, united by one belief: when work becomes code, humans become superhuman.
