Teams at Inspiroz

Provides on-site Tier 1 and 2 technical support for charter schools, including troubleshooting, workstation and network equipment installation, hardware repairs, ticket management, and client communication. Coordinates with remote IT teams, documents technical issues, tracks time and tickets in ConnectWise Manage, and supports technology projects while maintaining strong client relationships.

Provides on-site and remote technical support for client technology environments. Installs, configures, repairs, maintains, and troubleshoots network equipment, workstations, peripherals, audiovisual systems, and backup solutions. Administers user accounts, inventory, software licenses, and client processes; documents SOPs and network diagrams; manages tickets and work queues; trains customers; and collaborates with support desk and technical account management teams to resolve issues and improve satisfaction.

Provides on-site Tier 1 and 2 technical support across charter schools, including troubleshooting, workstation and network equipment installation, hardware repairs, ticket management, and client communication. Coordinates with remote IT support teams, documents issues in ConnectWise Manage, maintains strong client relationships, and independently resolves technology problems.