Teams at Inspiroz

Provides on-site Tier 1 and Tier 2 technology support across charter schools in Washington, DC. Responsibilities include troubleshooting Windows and Mac systems, Active Directory, networking equipment, and hardware; coordinating with remote IT teams; managing ConnectWise tickets and time entries; documenting issues; communicating with clients; and ensuring timely resolution and customer satisfaction.

Provides on-site IT support two days per week, handling tickets, troubleshooting and repairing printers and Chromebooks, managing inventory, and coordinating with an overseas remote service desk. Communicates technical issues, updates, and resolutions clearly to clients and support teams while ensuring customer satisfaction. Requires reliable personal transportation and completion of a client-required background check.

Provides on-site Tier 1 and Tier 2 technical support across charter schools. Responsibilities include troubleshooting and resolving technology issues, installing and maintaining workstations, network equipment, and peripherals, coordinating with remote IT teams, documenting tickets and time in ConnectWise Manage, and delivering responsive client service. The role requires knowledge of Windows, Mac systems, Active Directory, networking, and hardware repair, along with strong communication, organization, and independent problem-solving skills.