Jon Description:
Key responsibilities for this work order include the following:
- Ticket handling, Printer fixing, Chromebook fixing and inventory.
Technical support and problem resolution
- Take the lead in resolving technical issues that require on-site support.
- Conduct thorough troubleshooting to identify the root cause of problems.
- Act as the liaison between on-site operations and the remote IT support team overseas.
- Communicate technical issues and requirements to the remote team accurately and clearly.
- Provide detailed information and documentation to facilitate remote troubleshooting and support.
- Works closely with the remote service desk team to resolve technical issues.
Customer support and service
- Communicates updates, challenges, and tasks to the client in a clear and timely manner.
- Listens actively to client concerns and addresses them appropriately.
- Ensures client satisfaction by following up on issue resolution and providing necessary support.
- Takes personal interest in the quality of work and meeting customer needs.
- Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
Requirements
-Need to be on-site 2 days a week . Most likely Tuesday and Thursdays
-Have your own transportation
-Will require background check clearance post selection as it is a client pre-requisite
Skills Required
- Available to work on-site two days per week, most likely Tuesdays and Thursdays
- Own transportation
- Pass a client-required background check after selection
What We Do
We solve charter and independent schools’ technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With a stable, portable and scalable IT, we prepare and support each school’s technology environment through various phases of evolution and growth. We also help schools with Chromebook Repair, Data Services, Enhanced Cybersecurity, and more. What technology challenges can we help you solve today? Learn more: http://www.inspiroz.com/
