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Artificial Intelligence • Hardware • Healthtech • Software
Own customer support cases from intake through resolution using Salesforce, investigate event requests and device issues, coordinate RMAs and field technicians, communicate proactively with customers, and escalate issues to Engineering. Partner with Implementation, Product, Clinical Success, and Engineering teams, improve support workflows, and assist with quality-focused data labeling. The role requires strong organization, technical communication, and customer service skills in a fast-paced technology environment.
Artificial Intelligence • Hardware • Healthtech • Software
Lead hardware and software implementations for strategic accounts, managing projects from sales handoff through deployment, training, post-implementation support, and transition to clinical success teams. Own project plans, milestones, budgets, customer relationships, cross-functional coordination, and process improvements. The role requires enterprise implementation experience, strong project management and communication skills, lean methodology knowledge, and up to 80% travel.
Artificial Intelligence • Hardware • Healthtech • Software
Own the strategy, packaging, pricing, billing, adoption, and ROI of Assisted Living and Memory Care products. Partner with ML, data, hardware, software, platform, and finance teams to improve AI model quality, alert reliability, location accuracy, voice experiences, resident baselines, and EHR-connected care insights. Lead customer discovery, monetization validation, roadmap development, and outcome measurement for complex B2B healthcare technology products.
















