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Artificial Intelligence • Hardware • Healthtech • Software
Leads a team of Product Support Specialists through coaching, performance management, scheduling, and quality reviews. Owns Salesforce Service Cloud queues, client escalations, bug reports, implementation support, and hardware troubleshooting. Oversees device replacements and third-party installations, identifies support trends, maintains documentation, improves processes, and helps implement AI-powered support tools and dashboards.
Artificial Intelligence • Hardware • Healthtech • Software
Lead hardware and software implementations for strategic accounts, managing projects from sales handoff through deployment, training, post-implementation support, and transition to clinical success teams. Own project plans, milestones, budgets, customer relationships, cross-functional coordination, and process improvements. The role requires enterprise implementation experience, strong project management and communication skills, lean methodology knowledge, and up to 80% travel.
Artificial Intelligence • Hardware • Healthtech • Software
Own the strategy, packaging, pricing, billing, adoption, and ROI of Assisted Living and Memory Care products. Partner with ML, data, hardware, software, platform, and finance teams to improve AI model quality, alert reliability, location accuracy, voice experiences, resident baselines, and EHR-connected care insights. Lead customer discovery, monetization validation, roadmap development, and outcome measurement for complex B2B healthcare technology products.
