Teams at InOutsource

Provides technical support and integration services for customer environments using Intapp, iCompli, FileTrail, and Power BI. Responsibilities include troubleshooting, root-cause analysis, client communication, knowledge-base maintenance, SQL reporting with SSRS, and ETL/data synchronization development using Boomi Enterprise. The role collaborates with consultants, developers, and implementation teams to resolve issues, improve data quality and system performance, and help customers maximize their technology investments.

Provides first-level technical and application support for legal-sector technology solutions, including troubleshooting, workflow configuration, system administration, and customer communication. Collaborates with developers and implementation teams to resolve complex issues, documents interactions and solutions, maintains the knowledge base, and supports process improvement and customer enablement. Requires SQL query development, strong communication, problem-solving skills, and a customer-focused approach.

Supports Intapp OnePlace for Risk implementations by translating client requirements into solutions, designing and developing workflows, mapping data, testing, documenting deliverables, coordinating project tasks, and collaborating with clients, project managers, and implementation teams. The role also contributes to client meetings, training, reusable templates, and delivery methodology improvements.