Teams at Innovation At Work, Inc.

Provides PRN switchboard coverage at a VA medical center by answering and routing calls, assisting callers, operating multi-line telephone and overhead paging systems, and supporting hospital communications. Requires morning and evening availability, rotating weekends and holidays, and fill-in coverage as needed. The operator must remain professional and effective during emergencies and high-volume periods while serving staff, patients, visitors, and emergency personnel.

Provides front-desk reception, telephone and visitor assistance, client scheduling, program and workshop information, accurate data entry into AFFIRST and Department of Defense systems, reminder communications, sign-in support, reporting, records protection, and general administrative and front-office upkeep for a Military & Family Readiness Center.

The ROI Representative processes medico/legal ROI requests, retrieves documents, coordinates information requests, and provides customer service to Veterans.