Teams at Innovation At Work, Inc.

Supervise daily hospital switchboard operations, oversee telephone operators, create and maintain staffing schedules across shifts, train and support communications personnel, monitor call handling and customer service standards, assist with complex or emergency calls, maintain operational logs, and coordinate with facility management on staffing and performance.

The ROI Representative processes medico/legal ROI requests, retrieves documents, coordinates information requests, and provides customer service to Veterans.

The job involves providing technical support, managing trouble tickets, and administering LAN and VOIP systems, emphasizing strong troubleshooting skills and customer support.