Jobs at INNERGY

Manage a portfolio of Microvellum and INNERGY Engineering customers as a trusted advisor. Drive product adoption, monitor health, coordinate with support and services, influence product feedback, support renewals and expansions, and maintain CRM account plans to maximize retention and customer value.

Lead strategy and execution for post-sale customer enablement: build scalable internal and customer-facing learning programs, release readiness, knowledge management, analytics, and a team to drive product adoption, time-to-value, retention, and customer satisfaction across INNERGY's ERP products.

Hands-on marketing generalist responsible for product/content marketing, building and optimizing WordPress pages, managing paid search and social campaigns, supporting demand generation across channels, and tracking funnel performance to improve leads and pipeline.

Lead and unify a global Customer Success organization to build a scalable operating system driving onboarding, adoption, retention, expansion, and lifetime value. Own CS strategy, tooling (health scoring, automation, HubSpot CSP), metrics, forecasting, enablement, and cross-functional alignment while leveraging AI and 1-to-many models to grow outcomes without linear headcount increases.

Manage and grow a portfolio of existing SaaS/ERP customers by strengthening relationships, driving renewals, executing upsells/cross-sells, creating strategic account plans, negotiating contracts, and collaborating with Customer Success, Finance, and Legal to reduce churn and support long-term account growth.

Manage structured client onboarding to drive early adoption and measurable value. Set expectations and milestones, educate users, monitor progress using data, maintain clear communication, solve engagement and change-resistance issues, gather feedback, and collaborate with content teams to prioritize training resources.