Jobs at INNERGY

Provide technical support for INNERGY Design and integrated CAD/CAM solutions via Intercom and Microsoft Dynamics. Troubleshoot CAD integrations, library configurations, and manufacturing workflows; create reproducible bug reports; maintain knowledge base content; tag and train AI for automated support; collaborate with Engineering and Product to prioritize fixes and improve processes to reduce manual ticket volume and improve customer satisfaction.

The Account Manager will manage a portfolio of customers, focusing on growing partnerships, upselling services, and driving contract renewals while collaborating with various teams to maximize customer success.

Lead and scale the Solutions Engineering team, collaborating with Sales and Product to deliver technical solutions and drive revenue. Develop a culture of continuous improvement, support high-value deals, and ensure customer feedback shapes product direction.

Manage and grow a portfolio of existing SaaS/ERP customers by driving upsells, renewals, and cross-sell opportunities. Build strategic account plans, negotiate contracts, monitor account health with Customer Success, maintain CRM records, forecast pipeline, and reduce churn while aligning solutions to customer business goals.

Lead and scale the Sales Development (XDR) organization: set strategy, targets, and operating model; hire and develop managers; own headcount, ramp, and pipeline; defend forecasts; align Marketing, Sales, and RevOps; select tooling and manage budget to drive qualified opportunities.

Own RevOps systems, data, and processes across Sales, Marketing, Customer Success, and Finance. Lead forecasting, revenue reporting, unit-economics modeling, HubSpot administration, integrations, customer health scoring, renewal operations, and cross-functional measurement to improve retention, expansion, and predictable revenue.