Jobs at INNERGY

Lead and scale the Sales Development (XDR) organization: set strategy, targets, and operating model; hire and develop managers; own headcount, ramp, and pipeline; defend forecasts; align Marketing, Sales, and RevOps; select tooling and manage budget to drive qualified opportunities.

Manage structured client onboarding for INNERGY's cloud ERP: set expectations, define milestones, educate clients, monitor progress with data, solve adoption challenges, keep clients engaged, and feed feedback into training/content priorities.

Lead and unify a global Customer Success organization to build a scalable operating system driving onboarding, adoption, retention, expansion, and lifetime value. Own CS strategy, tooling (health scoring, automation, HubSpot CSP), metrics, forecasting, enablement, and cross-functional alignment while leveraging AI and 1-to-many models to grow outcomes without linear headcount increases.

Owner of post-implementation relationships for a portfolio of B2B customers; drive adoption, monitor health, coordinate support and services, identify risks and expansion opportunities, and collaborate with Sales, Product, and Professional Services to maximize retention and customer value.

Provide technical support for INNERGY Design and integrated CAD/CAM solutions via Intercom and Microsoft Dynamics. Troubleshoot CAD integrations, library configurations, and manufacturing workflows; create reproducible bug reports; maintain knowledge base content; tag and train AI for automated support; collaborate with Engineering and Product to prioritize fixes and improve processes to reduce manual ticket volume and improve customer satisfaction.

The Account Manager will manage a portfolio of customers, focusing on growing partnerships, upselling services, and driving contract renewals while collaborating with various teams to maximize customer success.

Manage and grow a portfolio of existing SaaS/ERP customers by driving upsells, renewals, and cross-sell opportunities. Build strategic account plans, negotiate contracts, monitor account health with Customer Success, maintain CRM records, forecast pipeline, and reduce churn while aligning solutions to customer business goals.