Teams at Infrrd

Lead ML architecture for document extraction and LLM-powered pipelines. Design scalable production ML systems, set engineering standards, enable RAG/LLM optimization, build feedback loops, mitigate model drift and hallucinations, and mentor senior ML engineers while collaborating cross-functionally to deploy robust Document AI solutions.

Serve as the strategic Customer Success lead for enterprise mortgage clients, owning onboarding, configuration of document extraction models, workflow automation, regulatory compliance mapping, executive relationships, NRR/expansion targets, and product feedback. Coordinate implementation and engineering, run QBRs, maintain CRM hygiene, and drive measurable operational outcomes across origination, underwriting, servicing, and post-close processes.

Manage end-to-end employee lifecycle operations, including pre-onboarding, onboarding, offers, background verification, HR systems, records, compliance, and vendor coordination. Develop dashboards to monitor offer and verification metrics, resolve escalations, partner with Talent Acquisition, Compensation & Benefits, HR Business Partners, and Legal, and continuously improve processes for accuracy, efficiency, and employee experience.