Jobs at InfoTrack US

Own supplier acquisition strategy for Exchange's national supplier network: source and recruit agencies and individual agents, build prospect pipelines, analyze market coverage and rates, craft supplier communications and community feedback, and hand off suppliers to onboarding while creating outreach playbooks and informing marketplace expansion.

Develop and maintain InfoTrack's cloud-based web solution: build backend C#/.NET services, integrate third-party SOAP/REST APIs, design databases, implement full-stack features (React/JS), follow microservices patterns, write tests, collaborate in Agile teams, and recommend product and usability improvements.

Support North America FP&A through budgeting, forecasting, variance and KPI analysis, financial modeling, and cross-functional partnering. Build and maintain financial models, consolidate assumptions, deliver insights to senior management, support system implementations and ad-hoc projects including M&A or IPO readiness.

Own strategy, roadmap, and UX for InfoTrack Exchange client-facing products. Drive growth via data analysis, experimentation (A/B testing), and product metrics. Prioritize and deliver product enhancements with Engineering and Design, enable Sales/Customer Success, and measure outcomes to improve adoption, engagement, and revenue.

Build and maintain the ServeManager iOS and Android apps using React Native. Work with product, design, backend, and support to implement and test workflows (jobs, routing, uploads, notifications, documents, signatures). Debug device-specific issues, manage releases (TestFlight, App Store, Google Play), review code, and document mobile setup and secure development practices.

Serve as primary contact for escalated client issues, de-escalate sensitive situations, troubleshoot and resolve problem jobs, maintain ServeManager records, support onboarding, and collaborate to meet departmental goals.

Develop, test, and maintain ServeManager features across desktop, mobile, and APIs. Implement back-end code, integrate third-party services (e.g., Stripe, Maxio), update RESTful endpoints, fix bugs, review team code, and improve product scalability and UX.

Lead product vision and execution for InfoTrack, consolidating multiple product lines into a unified, scalable legal-tech platform. Drive large commercial product launches, AI-first innovation, UX modernization, and market expansion while partnering with engineering, security, compliance, and P&L owners. Represent product externally and ensure disciplined, outcome-driven product management.

Serve as first point of contact for law-firm clients, delivering phone/email/chat support, troubleshooting software issues, tracking cases to resolution, using CRM and support tools, escalating as needed, documenting interactions, and gathering customer feedback to improve products and meet KPIs.

Develop and maintain InfoTrack's cloud-based web applications. Build backend services, integrate with third-party SOAP/REST APIs, implement features, write high-quality code, collaborate in Agile teams, and support automated testing and full-stack development.

Design and scale C#/.NET backend microservices for AI-powered document extraction, e-filing, and workflow automation. Integrate LLM and OCR tools, improve observability and performance, collaborate with product and partners, and ensure quality through testing, code reviews, and process improvements.

Lead and unify multi-product engineering into a single scalable, secure platform. Drive platform, infrastructure, security, AI/ML integration, re-platforming, CI/CD, DevSecOps, SRE, observability, and organizational scaling while partnering with executive stakeholders to accelerate delivery and reliability.

Provide customer support via chat, email, and phone for an e-filing platform; troubleshoot issues, de-escalate customers, contribute feedback to improve materials and processes, meet performance goals, and collaborate with team members while adhering to schedules and company policies.

Coordinate between customers and field agents to ensure timely, accurate order fulfillment; handle inquiries/escalations; meet productivity goals; track orders and generate reports; improve tracking systems.