Jobs at InfoTrack US

Associate Corporate Counsel will manage commercial agreements, product counseling, privacy and data security, intellectual property, employment matters, corporate governance, disputes, regulatory inquiries, and legal processes. The role partners with cross-functional teams, advises business leaders, negotiates technology-related contracts, supports AI and SaaS matters, and provides practical risk-based legal guidance. Candidates need strong commercial judgment, communication, organization, and the ability to manage broad legal matters with limited supervision.

Leads the Business Intelligence and Revenue Analytics function, balancing team management with hands-on analysis. Develops dashboards, KPI frameworks, forecasts, and reporting for Sales, Marketing, Revenue Operations, and executives. Partners with Data Engineering on data models, pipelines, governance, and quality. Translates business needs into analytical solutions, delivers actionable insights, manages the analytics roadmap, prioritizes initiatives, and coaches a small team.

Manages and develops a frontline client support team across call, chat, and email channels. Responsibilities include coaching, hiring, training, workforce scheduling, escalation handling, KPI management, reporting, customer advocacy, employee engagement, and operational improvement. The manager partners with IT, Product, Sales, Engineering, Marketing, and People Operations to improve service quality, scale support processes, and optimize systems such as Salesforce Service Cloud and telephony platforms.

Provides hands-on internal IT and helpdesk support, troubleshooting hardware, software, access, and connectivity issues. Administers Microsoft 365, Active Directory, Azure, Windows Server, networks, phone systems, and security tools. Manages equipment inventory and employee onboarding, supports automated workflows, contributes to infrastructure projects, and participates in an after-hours on-call rotation. The role is hybrid in New York City, requiring at least three office days per week.

Provides remote client support for a legal technology platform by guiding users through tasks, resolving inquiries, maintaining Salesforce records, de-escalating issues, monitoring KPIs, advocating for client needs, and contributing to product and process improvements. The role also supports onboarding, team collaboration, continuous learning, and operational efficiency.

Manage assigned B2B accounts, build client relationships, deliver product demonstrations and training, identify expansion opportunities, increase retention, prevent churn, track account metrics, and collaborate with sales. The role combines customer success, consultative selling, account growth, issue resolution, and conference representation in a hybrid San Francisco environment.

Own a territory pipeline from prospecting through deal close and the customer’s first month of use. Identify law-firm process inefficiencies, deliver consultative product demonstrations, manage opportunities using sales tools, and achieve quota. Onboard new customers by setting up accounts, providing training, and supporting first orders. Partner with Marketing and Customer Success on adoption strategies while continuously developing product, market, and sales expertise.

Develop and maintain InfoTrack's cloud-based web solution: build backend C#/.NET services, integrate third-party SOAP/REST APIs, design databases, implement full-stack features (React/JS), follow microservices patterns, write tests, collaborate in Agile teams, and recommend product and usability improvements.

Support North America FP&A through budgeting, forecasting, variance and KPI analysis, financial modeling, and cross-functional partnering. Build and maintain financial models, consolidate assumptions, deliver insights to senior management, support system implementations and ad-hoc projects including M&A or IPO readiness.

Lead product vision and execution for InfoTrack, consolidating multiple product lines into a unified, scalable legal-tech platform. Drive large commercial product launches, AI-first innovation, UX modernization, and market expansion while partnering with engineering, security, compliance, and P&L owners. Represent product externally and ensure disciplined, outcome-driven product management.

Design and scale C#/.NET backend microservices for AI-powered document extraction, e-filing, and workflow automation. Integrate LLM and OCR tools, improve observability and performance, collaborate with product and partners, and ensure quality through testing, code reviews, and process improvements.

Develop and maintain InfoTrack's cloud-based web applications. Build backend services, integrate with third-party SOAP/REST APIs, implement features, write high-quality code, collaborate in Agile teams, and support automated testing and full-stack development.

Lead and unify multi-product engineering into a single scalable, secure platform. Drive platform, infrastructure, security, AI/ML integration, re-platforming, CI/CD, DevSecOps, SRE, observability, and organizational scaling while partnering with executive stakeholders to accelerate delivery and reliability.