InfoTrack AU Benefits Overview

Leads daily settlement support operations, allocating workloads, monitoring KPIs and service levels, resolving complex matters, overseeing workflows and shared inboxes, and ensuring accurate, timely settlements and lodgements. Coaches and develops file handlers, manages performance, drives process improvements, and maintains a reduced caseload of complex or high-risk files while delivering strong client outcomes.

Drive new business and exceed sales targets by identifying and closing InfoTrack Website clients across NSW. Develop growth opportunities, conduct on-site visits, implement post-sales training and account management, and maximize use of InfoTrack services while building strong client relationships and delivering exceptional customer experiences.

Supports growth and retention of existing SaaS clients through relationship management, account activation, product training, product promotion, and sales support. The role involves client communication by phone, email, and meetings; maintaining Salesforce records; identifying opportunities; assisting with proposals and campaigns; and contributing to reporting and process improvements. It is designed for an early-career candidate interested in account management, sales, or customer service, with structured coaching and training provided.