Jobs at Infios

Builds and expands consulting, advisory, and systems integrator partnerships across North America. Responsibilities include negotiating partner agreements, developing joint go-to-market strategies, enabling partners, generating co-sell opportunities, managing executive relationships, tracking Salesforce pipeline data, and overseeing partner governance and performance. The role requires strong supply chain technology knowledge, enterprise software or channel sales experience, analytical skills, and willingness to travel 25–35%.

Delivers daily, weekly, and month-end customer reporting while maintaining solution components, validating data, and resolving reporting issues. Analyzes complex datasets, supports customer implementations, and improves reporting efficiency using Excel, Access, SQL, and the Infios FAP Portal. Collaborates with Operations, Product, Implementations, Commercial teams, and customers to provide accurate, data-driven outputs and document scalable processes.

Administer and support large, cloud-hosted databases across AWS, OCI, Azure, and virtual machines. Responsibilities include database operations, backups, performance tuning, patching, monitoring, user and storage management, data loading, documentation, architecture planning, and project support. The role collaborates with development and infrastructure teams, supports customers, and participates in a 24x7 on-call rotation, including after-hours and weekend coverage.

Leads complex North American enterprise transactions from deal strategy through approval, contracting, signature, and booking readiness. Partners with Sales, Finance, Legal, Accounting, Tax, Product, Services, Security, and Operations on pricing, negotiations, commercial terms, financial analysis, and revenue requirements. Oversees contract lifecycle management, governance, approvals, CRM/CPQ alignment, process improvements, reporting, and automation while supporting global Deal Desk operations and APAC transactions.

Build and scale Infios’s LATAM reseller partner ecosystem to drive incremental enterprise software revenue. Recruit, develop, and manage strategic partners; negotiate agreements; enable partners on solutions; execute joint go-to-market initiatives; support events and webinars; maintain sales opportunity data in Salesforce; collaborate with sales, marketing, services, product, and executives; and achieve regional resell sales targets.

Provides Tier 1 technical customer support through phone and ticketing systems. Responsibilities include gathering issue details, troubleshooting software problems using runbooks, documenting and triaging cases, meeting response and resolution SLAs, escalating appropriately, maintaining support documentation, and delivering empathetic customer service. The role requires strong communication, analytical, prioritization, teamwork, and problem-solving skills, along with 0–1 year of technical customer support experience and English fluency.

Provides Tier 1 technical customer support through phone and ticketing systems. The role gathers information, troubleshoots software issues using runbooks, documents cases, triages and escalates tickets, meets response and resolution SLAs, maintains support documentation, and communicates empathetically with customers, internal teams, vendors, and partners. Candidates need strong customer service, analytical, troubleshooting, communication, multitasking, prioritization, teamwork, and self-management skills, along with 0–1 year of technical customer support experience and English fluency.

Serves as a trusted advisor for warehouse management software, leading discovery workshops, designing solution concepts and business cases, delivering demonstrations and proofs of concept, and supporting sales cycles. Collaborates with Sales, Product, Engineering, and Services teams, engages operational and executive stakeholders, supports RFP/RFI responses, and mentors colleagues. Requires strong warehouse and supply chain process expertise, WMS knowledge, technical integration understanding, and excellent presentation skills.

Owns quality engineering for an Order Management System platform, including functional analysis, test strategy, UI and API automation, integration testing, regression coverage, release validation, and CI/CD integration. The role develops Playwright and Java-based automation frameworks, improves quality metrics, partners with product and engineering teams, and establishes responsible AI-assisted testing practices using tools such as Claude and Kiro.

Serve as a trusted advisor in warehouse management software presales. Lead customer discovery, design scalable WMS solutions, deliver demonstrations and proofs of concept, explain automation and system integrations, develop ROI-based business cases, support RFPs and competitive positioning, and coordinate with Sales, Product, Engineering, Marketing, and Delivery teams through implementation handoff.

Design, build, test, and maintain Java Spring Boot microservices and REST APIs for enterprise order management and supply chain products. Implement features, troubleshoot production issues, follow CI/CD and secure development practices, participate in code reviews, and collaborate with PM, QA, and DevOps to deliver scalable, reliable, configurable solutions.

Build and improve enterprise SaaS applications for freight logistics. Responsibilities include designing and implementing system components, writing high-quality code and automated tests, improving system quality and performance, promoting modern engineering practices, collaborating with product and design teams, contributing to architecture and roadmaps, and mentoring peers in an agile environment.

Provide remote technical customer support for application and infrastructure issues. Analyze incidents, identify root causes, test solutions, resolve problems, prepare training materials, share knowledge, and help manage customer service levels. The role requires technical troubleshooting, database and Windows knowledge, networking concepts, programming logic, strong communication, analytical ability, and customer service skills. Experience with logistics, warehouse management systems, supply chain solutions, Korber One, or K.Motion Warehouse Advantage is preferred.

The OMS Technical Consultant will design, configure, and deploy OMS solutions, manage integrations, troubleshoot performance issues, and ensure high-quality service delivery in a global context.

Coordinates upgrades and operational improvements for hosted customer environments. Responsibilities include validating software upgrades, coordinating cross-functional projects, managing problem resolution, improving monitoring and alerting, performing environment health checks, supporting ServiceNow workflows, maintaining knowledge articles, and updating runbooks. The role requires technical support or IT operations experience, SQL, Windows Server, integrations, scripting, and independent workload management.

Develop and implement supply chain systems, define requirements, document architecture, map client business processes, configure solutions, and provide technical leadership. The role requires database programming, relational modeling, mainstream programming languages, web services, and client consulting during software implementation projects. Travel and advanced English are required, while Spanish, reporting tools, label-generation tools, supply chain knowledge, and WMS implementation experience are preferred.

Provide L2 support for supply chain/WMS software (Warehouse Advantage, Infios One), handling tickets, incident analysis, root-cause troubleshooting, testing, documentation, knowledge transfer, and service-level management with databases (SQL Server/Oracle), Windows, and networking.

Hands-on Security Analyst on the Threat and Vulnerability Management team responsible for application and AI/LLM security testing, DAST/SAST/SCA scanning, vulnerability triage and remediation, partnering with development to implement fixes, automating security workflows, and promoting secure SDLC and AI security practices.

Develop and implement supply-chain focused systems, map business processes into technical specifications, configure systems, build database queries/stored procedures, integrate via REST/SOAP, and provide consulting during software implementations.

Design, develop, and maintain shared platform components across UI, backend services, and APIs. Write clean, testable code, debug complex issues, participate in design and code reviews, collaborate with QA and Product, support secure development practices, improve platform performance and tooling, and handle customer escalations.