Teams at inDrive

Lead end-to-end product design for ride-hailing mobile experiences: conduct qualitative and quantitative research, define product direction with cross-functional partners, prototype and validate solutions, iterate via A/B testing, deliver polished UI and contribute to the design system, and measure impact using product metrics.

Lead global Digital PR and LLM-focused communications to optimize brand visibility in generative AI outputs. Own strategy for LLM indexing, reputation monitoring, cross-market coordination, crisis protocols, stakeholder integration, internal capability building, and analytics to inform C-suite decisions.

Lead operational analytics for Customer Support by building and owning KPIs, WFM and process analyses, dashboards, and experiments to improve SLA, AHT, FCR, productivity, and cost-to-serve. Partner with Support Operations, Product, Trust & Safety, Engineering, and BI to identify bottlenecks, evaluate automation impact, and run post-launch investigations that drive measurable quality, speed, and efficiency gains.