Jobs at Indigo Books & Music Inc.

As a Customer Experience Representative, you'll engage with customers, create a welcoming store environment, respond to feedback, and model a commitment to joy and safety.

Provide warm, engaging customer service on the sales floor by telling product stories, curating selections, maintaining visual standards, responding to feedback, supporting health and safety, lifting and moving stock, and working flexible hours to create joyful customer experiences.

Provide friendly, customer-focused service on the sales floor: engage customers, curate product selections, maintain visual standards, handle feedback, uphold health and safety, and support store initiatives and team development.

As a Customer Experience Representative, you will create a welcoming environment, engage customers, curate product selections, and ensure health and safety standards are met.

As a Customer Experience Representative, you will support store operations, conduct inventory, engage with customers, and create a welcoming environment while promoting a positive employee and customer experience.

The Product Operations Manager ensures efficient product flow and visual merchandising, leads a team, and promotes customer engagement and operational excellence.

The Customer Operations Leader enhances customer experiences by coaching staff, managing inventory, and implementing sales strategies while fostering team culture and engagement.

The Customer Experience Leader is responsible for leading store operations, ensuring high customer satisfaction, and managing sales while fostering a positive team culture.

The Customer Experience Leader is responsible for enhancing customer experiences, managing daily operations, and achieving sales goals while driving a customer-centric culture within the store.

Provide welcoming, customer-focused service on the sales floor, curate product selections, maintain visual standards, respond to customer feedback, support health and safety, and contribute ideas to improve employee and customer experience.

Lead and coach Customer Experience Representatives to deliver excellent omni-channel service and drive sales. Oversee omni and payment operations, inventory and returns, support tech rollouts, manage sales floor opening/closing, and help run events. Promote team development, safety, and a customer-centric store culture.

Support store operations during early/late shifts: receive and process merchandise, cycle counts, restock, merchandize, create an appealing store environment, assist customers, respond to feedback, follow safety procedures, and contribute ideas to improve employee and customer experience.

Lead store operations and customer experience as part of the store leadership team. Open/close store, manage daily operations, visual standards, health & safety, loss prevention, and team performance. Coach and develop staff, support talent activities, prioritize retail initiatives, and help achieve sales and profitability goals.

Provide welcoming, customer-centric service on the sales floor by engaging customers, curating product selections, maintaining visual standards, responding to feedback, and contributing to a safe, inclusive store environment. Support store operations, learn promotions and product knowledge, and collaborate with leadership to improve employee and customer experiences.

Lead daily store operations and customer experience as part of the Store Leadership team. Drive sales, maintain visual and safety standards, open/close the store, coach and develop team members, support hiring and talent calibration, and collaborate cross-functionally to deliver a customer-centric environment.

Lead the store team to deliver excellent customer service and omni-channel sales. Drive sales, analyze performance, execute events and merchandising, manage inventory/returns, ensure health and safety compliance, and develop employee engagement, training, and performance.

Serve as the primary contact for customers in-store and online, providing empathetic, solution-focused support across channels. Capture and document feedback, recommend products, resolve issues to completion, collaborate with teams to improve service, and support daily operations while modeling company values and participating in ongoing training.

Provide excellent in-store customer service, engage customers, curate product selections, support daily store operations (including 5AM or 10PM shifts), perform inventory counts, receive and merchandize stock, handle returns, maintain visual merchandising standards, and follow health and safety practices. Flexible schedule and occasional lifting up to 40 lbs required.

Provide welcoming, customer-focused service on the sales floor by engaging customers, curating product selections, maintaining visual standards, responding to feedback, supporting health and safety, and contributing ideas to improve employee and customer experience.

The Product Operations Leader manages the profitable movement of goods in stores, ensures visual merchandising, leads team training, and prioritizes customer experience and safety.