Jobs at Indigo Books & Music Inc.

Create welcoming in-store experiences by engaging customers, recommending products, curating collections, maintaining visual standards, sharing promotions, responding to feedback, supporting health and safety, and contributing ideas to improve employee and customer experiences. The role requires flexibility, ongoing learning, extended floor mobility, lifting items up to 40 pounds, and availability for varied shifts. French-English bilingualism is required for Quebec positions.

Support store operations by counting and replenishing inventory, processing merchandise, shelving products, creating visually appealing displays, and assisting customers on the sales floor. The role involves sharing product knowledge, curating recommendations, responding to feedback, supporting health and safety, and contributing ideas to improve employee and customer experiences. Flexible scheduling, physical mobility, and lifting up to 40 pounds are required.

Supervise l’exécution de l’expérience client en magasin, encadre et forme l’équipe, dirige les programmes de fidélisation et les activités omnicanales, gère les caisses et les processus de service à la clientèle, et contribue aux ventes, à la rentabilité, à la conformité et à l’amélioration continue des opérations du magasin.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.

As a Customer Experience Representative, you will support store operations, engage with customers, conduct inventory, and promote a joyful shopping experience.

Lead the store team to deliver excellent customer service and omni-channel sales. Drive sales, analyze performance, execute events and merchandising, manage inventory/returns, ensure health and safety compliance, and develop employee engagement, training, and performance.

Deliver excellent in-store customer service, engage customers, curate product recommendations, support daily store operations (receiving, stocking, merchandising, inventory counts), process returns, maintain visual standards, ensure health and safety, and work flexible hours including nights and weekends.

Lead store merchandise flow and visual presentation to maximize margin: manage morning teams, oversee truck-to-floor processes, seasonal resets, displays, coach customer service staff, ensure safety and customer-centric operations.

Lead execution of Indigo's customer experience in-store and omnichannel. Coach and develop staff, run customer-focused programs and events, ensure operational compliance (cash handling, safety, inventory), drive loyalty and sales metrics, and collaborate with store teams to deliver consistent, engaging brand experiences.

Lead and coach store teams to move product efficiently from receiving to sales floor, execute visual merchandising and markdowns, manage daily store openings/closings, ensure health and safety, respond to sales trends, and support team hiring, training and development to maximize margin and customer experience.

Support store operations including overnight shifts, inventory counts, receiving and merchandising. Engage customers on the sales floor, curate product selections, handle returns, and contribute to a safe, welcoming store environment while supporting leadership and continuous improvement.

Lead in-store customer experience execution to drive sales, loyalty and operational results. Coach and develop teams, run daily routines, manage omnichannel customer interactions, ensure cash and safety compliance, and deliver events and promotions that strengthen the Indigo brand.

Creates welcoming in-store experiences by engaging customers, recommending and curating products, maintaining visual standards, sharing promotions, responding to feedback, and supporting store health and safety. The role requires flexibility, self-development, teamwork, extended floor mobility, and lifting items up to 40 pounds. This is a part-time position with possible early morning, evening, weekend, holiday, and overnight shifts.

Supports daily store operations through inventory counts, stock replenishment, product returns, shelving, merchandise receiving, visual merchandising, and customer engagement. Creates welcoming customer experiences, curates product recommendations, communicates promotions, responds to feedback, supports health and safety, and contributes ideas to improve store and employee experiences. Requires flexibility for early mornings, evenings, weekends, holidays, and possible overnights, plus the ability to lift up to 40 pounds.

Leads store operations and customer experience on assigned shifts, including opening and closing, sales performance, visual standards, facilities, safety, loss prevention, and team development. The role supports strategic initiatives, manages budgets and cost centers, coaches employees, promotes products and programs, and collaborates with store leadership to build an inclusive, customer-centric culture across physical and digital channels.

Provides customer-focused retail support by engaging shoppers, recommending products, creating welcoming store experiences, replenishing and shelving merchandise, conducting inventory counts, processing returns and deliveries, and maintaining visual merchandising standards. Supports store operations during early mornings, evenings, weekends, holidays, and overnight periods while following health and safety practices and contributing ideas to improve customer and employee experiences.

Leads store operations and customer experience across physical and online channels. Responsibilities include opening and closing the store, maintaining visual standards, achieving sales plans, managing budgets and costs, supporting facilities and safety, preventing loss, coaching employees, and contributing to talent development and hiring. The role requires a customer-centric leadership approach, operational planning, business acumen, and availability for evenings, weekends, holidays, and early mornings.

Create welcoming in-store experiences, engage customers on the sales floor, recommend and curate products, tell brand stories, maintain visual standards, respond to feedback, support health and safety, and contribute ideas for improving employee and customer experiences. This part-time role requires flexible scheduling, physical mobility, lifting items up to 40 pounds, and willingness to work across store functions.

Assesses internal controls over financial reporting, performs internal and operational audits, evaluates risks, documents findings, and recommends improvements. Prepares journal entries, financial statements, accounting reports, budget inputs, and charitable tax filings. Supports external audits, government compliance filings, sustainability Climate Report assurance, AuditBoard administration, and finance system improvements. Collaborates with cross-functional stakeholders while maintaining accurate records, effective audit trails, and timely reporting.

Lead store product flow and visual merchandising to maximize profitable movement of goods. Manage BOH and sales floor operations, coach and develop staff, analyze sales and process metrics, execute markdowns and promotional setups, ensure health and safety compliance, and champion customer-focused, tech-enabled solutions.