Jobs at Indigo Books & Music Inc.

Provide welcoming, customer-focused service on the sales floor by engaging customers, curating product selections, maintaining visual standards, responding to feedback, supporting health and safety, and contributing ideas to improve employee and customer experience.

The Product Operations Leader manages the profitable movement of goods in stores, ensures visual merchandising, leads team training, and prioritizes customer experience and safety.

As a Customer Experience Representative, you will create a welcoming environment, engage with customers, tell stories about products, and contribute to employee and customer experience improvements.

The Customer Experience Representative at Indigo supports daily store operations, assists customers, manages inventory, and contributes to a positive retail environment while embodying the company’s values.

The Product Operations Leader manages the workflow for the effective movement of goods, provides coaching to customer service representatives, oversees visual merchandising, and ensures a positive customer experience.

Lead and execute store operations and customer experience: open/close store, drive sales and visual standards, coach and develop team, manage facilities, health & safety, loss prevention, prioritize and execute work, and collaborate cross-functionally to deliver a customer-centric culture.

As a Customer Experience Representative, you will support store operations, engage with customers, manage inventory, and create inviting store environments while promoting the brand's values.

The Customer Experience Leader manages store operations and customer experiences, ensuring sales targets are met while fostering a customer-centric culture and leading the team.

As a Customer Experience Representative, you'll create joyful interactions with customers, promote products, engage in storytelling, and maintain visual standards in stores.

The Customer Experience Leader manages store operations and customer experience, focusing on team leadership, sales goals, and adherence to safety standards while promoting a customer-centric culture.

Deliver exceptional in-store customer service by engaging customers, curating product selections, maintaining merchandising standards, performing inventory tasks (cycle counts, receiving, returns), stocking, and ensuring store presentation and safety. Work flexible schedules, lift up to 40 lbs, and contribute feedback and ideas to leadership to improve employee and customer experience.

Support store operations including inventory counts, receiving and merchandising, stocking and returns. Create a welcoming customer experience by engaging shoppers, curating product collections, and telling product stories. Maintain safety standards, respond to customer feedback, and work flexible hours (including early mornings, evenings, weekends and holidays). Lift up to 40 lbs and be mobile on the sales floor.

Lead store-level customer experience and daily operations, including opening/closing, sales targets, visual standards, safety, loss prevention, team coaching, talent development, cross-functional collaboration, and delivering exceptional in-store and omnichannel customer service.

Provide warm, in-store customer service: engage and advise customers, curate product selections, maintain visual standards, respond to feedback, support health and safety, and perform physical tasks like lifting and floor mobility while working flexible hours.

Designs, implements and evaluates blended learning programs, manages the LMS, partners with HR and business leaders to assess needs, develops e-learning and multimedia content, and measures training effectiveness to support organizational capability and performance.

The Customer Experience Representative creates a welcoming environment, engages with customers, and promotes products, contributing to store success and customer satisfaction.

Provide exceptional in-store customer service by engaging customers, curating product selections, supporting daily store operations (receiving, shelving, inventory counts), merchandising, handling returns, and maintaining a safe, welcoming store environment. Contribute ideas, respond to customer feedback, and support team development and store leadership.

The Manager, Events leads Indigo's events program, overseeing execution, managing a team, and ensuring successful on-brand events. Responsibilities include strategic planning, budget management, and stakeholder communication.

Provide friendly, customer-focused service on the sales floor: merchandise and replenish stock, conduct inventory counts, receive and process merchandise, create attractive displays, handle returns, and support store operations. Engage customers, tell product stories, maintain health and safety standards, respond to feedback, and support team development and continuous improvement.

Lead and execute store operations and customer experience as part of the Store Leadership Team. Manage opening/closing, daily operations, visual standards, sales targets, facilities, health & safety, and loss prevention. Coach and develop team members, support talent acquisition and calibration, prioritize and execute work, and foster an inclusive, customer-centric culture across physical and online channels.