Jobs at Indigo Books & Music Inc.

Deliver friendly, empathetic customer service across channels, resolve inquiries, record interactions, recommend products, and collaborate to improve customer experience. Support daily operations, participate in onboarding and training, and maintain organized records while modeling company values and promoting an inclusive, safe environment.

Provide excellent customer service on the sales floor, support store operations during overnight shifts (10PM start), perform inventory cycle counts, replenish and receive merchandise, merchandise displays, process returns, lift up to 40 lbs, and contribute to a safe, welcoming store environment while supporting continuous improvement and team development.

Lead store product flow and visual merchandising to maximize sell-through and margins. Coach Customer Experience Representatives, execute D2F, markdowns, promotional and changeover plans, maintain visuals and safety, open/close store, and support hiring, training and team development.

Lead in-store customer experience programs, coach and develop frontline employees, drive NPS and sales through omni-channel execution, manage customer-facing operations, and ensure compliance, inventory integrity, and engaging store events.

Lead store shift operations to deliver outstanding customer experience, manage opening/closing, health & safety, visual standards, sales goals, team coaching, talent development, and loss prevention.

Support store operations during early or late shifts by receiving and processing merchandise, conducting inventory counts, replenishing and shelving products, merchandising to brand standards, engaging customers, creating welcoming experiences, and assisting with returns. Maintain health and safety, respond to customer feedback, and contribute ideas to improve the employee and customer experience.

Provide warm, engaging customer service on the sales floor by recommending and curating products, maintaining visual standards, supporting health and safety, responding to feedback, and contributing ideas to improve the customer and employee experience.

Deliver excellent customer experiences on the sales floor by engaging customers, storytelling about products, supporting daily store operations (receiving, stocking, merchandising), performing inventory counts, handling returns, and maintaining health and safety. Be mobile for extended periods, lift up to 40 lbs, work flexible hours including nights and weekends, and contribute ideas to improve the employee and customer experience.

Lead execution of Indigo's in-store customer experience priorities to drive sales, loyalty and engagement. Coach front-line staff, run daily communications and events, support omni-channel operations (including Manhattan order management), ensure cash-handling and operational compliance, and use customer insights to improve service and store performance.

Own and drive customer-facing ecommerce product experiences (search, browse, PDP, navigation). Translate customer insights and data into a prioritized roadmap, write user stories, manage backlogs, lead cross-functional launches, measure KPIs (conversion, performance, accessibility), and iterate to improve results.

Provide warm, engaging customer service on the sales floor, curate product selections, maintain visual standards, respond to customer feedback, support store safety, and contribute ideas and development to improve employee and customer experiences.

Lead execution of customer experience programs in-store, coach and develop team members, drive NPS, sales and loyalty initiatives, support omni-channel activities (pickups, returns, order management), maintain cash handling and operational standards, and partner with leadership to improve service execution and customer satisfaction.

The Product Operations Leader oversees product movement and execution in stores, coaching staff and ensuring effective customer experiences, merchandising, and safety compliance.

Greet and engage customers on the sales floor, create product-driven experiences, maintain visual standards, handle customer feedback, support store safety, lift and move merchandise, and work flexible retail hours to contribute to a positive store environment.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.

As a Customer Experience Representative, you will support store operations, engage with customers, conduct inventory, and promote a joyful shopping experience.

Lead store product flow and visual merchandising to maximize profitable movement of goods. Manage BOH and sales floor operations, coach and develop staff, analyze sales and process metrics, execute markdowns and promotional setups, ensure health and safety compliance, and champion customer-focused, tech-enabled solutions.

Lead store merchandise flow and visual presentation to maximize margin: manage morning teams, oversee truck-to-floor processes, seasonal resets, displays, coach customer service staff, ensure safety and customer-centric operations.

Lead and coach store teams to move product efficiently from receiving to sales floor, execute visual merchandising and markdowns, manage daily store openings/closings, ensure health and safety, respond to sales trends, and support team hiring, training and development to maximize margin and customer experience.

Provide welcoming, customer-focused service on the sales floor by engaging customers, curating product selections, maintaining visual standards, responding to feedback, supporting health and safety, and contributing ideas to improve employee and customer experiences.