Jobs at Indigo Books & Music Inc.

Provides customer-focused retail support by engaging customers, recommending products, replenishing and shelving merchandise, receiving inventory, processing returns, conducting cycle counts, and maintaining visual merchandising standards. Supports store operations, responds to feedback, promotes health and safety, and collaborates with leadership and colleagues to improve customer and employee experiences. Requires flexible scheduling, including early mornings, evenings, weekends, holidays, and occasional overnight shifts.

Provides customer-focused support in a retail bookstore environment by engaging customers, recommending products, maintaining merchandising standards, replenishing and receiving inventory, processing returns, and conducting cycle counts. The role supports store operations, creates welcoming customer experiences, responds to feedback, promotes health and safety, and requires flexible availability, including early mornings, evenings, weekends, holidays, and occasional overnight shifts.

Supports daily store operations, including inventory counts, stock replenishment, merchandise processing, product shelving, returns, and visual merchandising. Creates welcoming customer experiences by engaging shoppers, recommending products, sharing stories, and curating collections. Maintains health and safety standards, responds to feedback, supports team development, and contributes ideas to improve employee and customer experiences. Requires flexible scheduling, physical mobility, lifting up to 40 pounds, and Quebec bilingualism where applicable.

Supports day-to-day email marketing operations, including building, testing, scheduling, and deploying campaigns in Iterable. Responsibilities include audience validation, segmentation, personalization, QA, A/B testing, automated Journeys, HTML/CSS updates, troubleshooting, reporting, ticket management, and process improvement. The role collaborates with marketing, creative, merchandising, analytics, loyalty, and technology teams to ensure accurate, timely, and error-free campaign execution.

Seasonal store representative supporting daily retail operations, including inventory counts, stock replenishment, merchandise receiving, returns, shelving, visual merchandising, and customer engagement. The role involves creating welcoming shopping experiences, recommending products, communicating promotions, responding to feedback, supporting health and safety, and collaborating with store leadership. Requires flexible availability, including early mornings, evenings, weekends, holidays, and a closing shift, plus the ability to stand for extended periods and lift up to 40 pounds.

Leads in-store product operations, including inventory receiving, replenishment, cycle counts, returns, markdowns, promotional setup, visual merchandising, and door-to-floor execution. Coaches employees, maintains inventory accuracy and merchandising standards, monitors performance, supports customer experience, and ensures safe, efficient store operations. The role requires full availability, including early morning, evening, weekend, and holiday shifts.

Leads store-level product operations, inventory management, merchandising, product flow, promotional execution, and operational standards. Supports the General Manager by improving productivity, profitability, inventory accuracy, and customer experience. Manages operations and visual teams through coaching, communication, talent development, workforce planning, compliance, loss prevention, and health and safety practices. Requires flexible scheduling and hands-on retail floor leadership.

Provides empathetic, solution-focused customer service across multiple channels, recommends products, resolves issues, documents interactions, and contributes to customer experience improvements. The role supports daily operations, collaborates with colleagues, maintains organized records, participates in ongoing learning, and promotes a safe, inclusive environment. A passion for children's products and literacy is especially sought.

Supports store operations through inventory counting, merchandise replenishment, returns, shelving, receiving, visual merchandising, and customer engagement. Creates welcoming in-store experiences, provides product recommendations, responds to feedback, supports health and safety, and collaborates with store leadership. Requires flexibility for varied shifts, physical mobility, lifting up to 40 pounds, and bilingual French and English communication for Quebec positions.

Leads store customer operations and omni-channel execution, coaching customer experience representatives on service, sales, promotions, and technology adoption. Oversees inventory processes, returns, payment operations, sales-floor activities, store opening and closing, health and safety, and digital rollouts. Supports hiring, onboarding, cross-training, performance feedback, and team development while improving customer experience, sales results, and operational efficiency.

Leads in-store product operations, inventory accuracy, replenishment, product flow, merchandising, markdowns, promotional setup, and visual standards. Coaches employees, conducts inventory and visual merchandising audits, ensures customer readiness, and partners with store leadership to improve sales, profitability, operational efficiency, and customer experience. Requires flexible availability, physical mobility, lifting up to 40 pounds, and French-English bilingualism for Quebec roles.

Supports store operations through inventory counts, stock replenishment, merchandise processing, shelving, returns, and visual merchandising. Engages customers on the sales floor, provides product recommendations, creates welcoming experiences, supports promotions, responds to feedback, and contributes to health and safety. Requires flexible scheduling, early-morning availability, physical mobility, and the ability to lift up to 40 pounds. Retail experience is preferred but not required.

Leads enterprise data engineering, master data, and product data functions. Owns scalable SAP-to-Snowflake pipelines, SAP BW migration, vendor product-data ingestion, PIM and MDM strategy, data governance, quality, lineage, privacy, and platform cost optimization. Develops the data engineering roadmap, supports personalization and data science initiatives, resolves incidents, and builds a high-performing cross-functional team.

Creates welcoming in-store customer experiences by engaging shoppers, recommending and curating products, sharing product stories, maintaining visual standards, supporting promotions, responding to feedback, and following health and safety practices. The role requires flexibility, self-development, teamwork, extended floor mobility, lifting items up to 40 pounds, and availability for varied shifts. French/English bilingualism is required for Quebec positions.

Leads in-store customer experience execution, coaching employees, driving sales and loyalty programs, supporting omnichannel services, managing customer-facing operations, and maintaining cash-handling and safety standards. Uses customer insights to improve service, engagement, and business results while partnering with store leadership on operational readiness and continuous improvement.

Leads in-store customer experience execution, coaching employees, driving sales and loyalty results, supporting omni-channel services, managing customer-facing programs, and ensuring compliance with cash handling, operational, safety, and service standards. Partners with store leadership to improve customer satisfaction, engagement, product availability, and operational readiness.

Supports daily store operations, including inventory counts, stocking, merchandise processing, returns, shelving, and visual merchandising. Creates welcoming customer experiences by engaging shoppers, recommending products, sharing product stories, and curating collections. Responds to feedback, supports health and safety, contributes improvement ideas, and works flexibly across early mornings, evenings, weekends, holidays, and overnights when required.

Partners with retail leadership on workforce planning, employee relations, performance management, talent development, succession, engagement, compensation, investigations, organizational change, and HR program execution. Provides strategic guidance across regional client groups, ensures compliance with Canadian employment legislation and collective agreements, uses people analytics to inform decisions, and collaborates with HR Centres of Excellence to improve scalable people processes.

Leads overnight in-store product operations, including inventory accuracy, replenishment, product flow, returns, cycle counts, markdowns, promotional setup, signage, planograms, and visual merchandising. Coaches employees, conducts audits, reinforces customer-service standards, monitors operational metrics, and partners with store leadership to improve sales-floor readiness, customer experience, and profitability while maintaining safety and compliance.

Leads customer experience execution in a retail store by coaching employees, driving service and sales performance, executing loyalty and promotional programs, supporting omnichannel order activities, and maintaining customer service, cash handling, compliance, and operational standards. Partners with store leadership to identify improvement opportunities, resolve customer issues, develop team capabilities, and deliver consistent customer engagement aligned with Indigo’s brand and values.