Jobs at Indigo Books & Music Inc.

Manages Indigo’s enterprise strategic planning process, including planning calendars, leadership facilitation, strategic materials, balanced scorecards, and performance reporting. Leads cross-functional process redesign using sociotechnical systems methodology, identifying opportunities for automation, AI enablement, workflow optimization, and continuous improvement. Partners with executives, process owners, and subject matter experts to implement improvements and measure benefits. Manages and develops a Process Redesign Analyst.

Leads Indigo’s enterprise learning and development strategy across Home Office, Retail, and Distribution Centre teams. Owns the learning ecosystem, including Indigo U, curricula, leadership development, onboarding, compliance, digital learning, career pathways, analytics, governance, budgeting, and adoption. Partners with senior leaders to identify capability gaps, builds scalable learning programs, and leads a high-performing L&D team focused on measurable business and employee outcomes.

Supports store operations through inventory counts, replenishment, returns, receiving merchandise, shelving, and visual merchandising. Engages customers on the sales floor, recommends products, creates welcoming experiences, supports promotions, responds to feedback, and contributes to health and safety. Requires flexible availability, including early mornings, evenings, weekends, holidays, and occasional overnight or closing shifts. Physical mobility and lifting up to 40 pounds are required.

Leads enterprise talent development programs, including performance enablement, talent reviews, succession planning, leadership development, career development, and employee engagement. Partners with HR and business leaders to identify capability needs, analyze talent data, improve organizational readiness, and implement scalable talent practices. Manages cross-functional projects, vendors, communications, adoption, measures of success, and continuous program improvement.

Designs, implements, manages, and evaluates enterprise learning and development programs. Responsibilities include instructional and e-learning design, LMS administration, learning needs analysis, blended learning delivery, compliance training, budget input, vendor and SME collaboration, and assessment of program effectiveness. The role also supports employee growth, leadership development, continuous learning, technology adoption, and business performance while partnering with HR and business leaders.

Provides seasonal in-store customer service while supporting daily retail operations. Responsibilities include assisting customers, recommending products, restocking and receiving merchandise, processing returns, conducting inventory counts, maintaining visual merchandising standards, and creating a welcoming store environment. The role requires flexible availability, physical activity, lifting up to 40 pounds, and bilingual French-English communication for Quebec positions.

Creates welcoming in-store experiences by engaging customers, telling product stories, curating recommendations, maintaining visual standards, responding to feedback, supporting health and safety, and contributing ideas to improve employee and customer experiences. Requires flexibility, customer focus, physical mobility, lifting ability, and availability for varied shifts.

Leads daily store operations and customer experience, including opening and closing, sales performance, visual standards, facilities, safety, loss prevention, team coaching, talent development, and execution of store priorities. The role supports profitability, maintains a customer-centric culture, manages costs, and ensures employees and customers experience a welcoming, safe environment.

Leads in-store customer experience programs, service execution, sales performance, loyalty initiatives, and omni-channel activities. Coaches and develops employees, coordinates promotions and customer events, supports order pickups and returns, oversees cash handling and operational compliance, and uses customer insights to improve satisfaction and results. Partners with store leadership on product availability, merchandising, safety, and execution while fostering a positive, accountable team culture.

Translate, adapt, proofread, and edit English-to-French retail marketing, corporate, promotional, packaging, email, product, and internal communications content for French-Canadian audiences. Ensure accuracy, brand voice, quality, and timely delivery while incorporating customer needs and improving translation processes. The role also involves post-editing machine- and AI-generated translations and coordinating with internal teams and freelancers.

Provides administrative and operational HR support across employee lifecycle processes. Manages HR inquiries, documentation, employee records, organizational charts, HRIS transactions, work authorization tracking, seasonal workforce administration, reporting, audits, and health and safety coordination. Collaborates with HR partners, payroll, HR technology, and business teams to resolve issues, maintain accurate and confidential data, improve workflows, and deliver consistent employee service.

Ensures product availability and supply chain flow performance by tracking purchase orders, analyzing product-flow data, monitoring inventory gaps, maintaining reports, and coordinating with merchants, planners, distribution centers, carriers, forwarders, vendors, and customs brokers. Supports inbound logistics, distribution center strategies, issue resolution, stakeholder communication, and continuous process improvement.

Leads store-level product operations, inventory management, merchandising, product flow, promotional execution, and operational standards. Translates strategic priorities into action plans that improve sales, profitability, customer experience, and inventory accuracy. Manages operational and visual teams through coaching, recruitment, development, performance management, labor planning, and engagement initiatives. Ensures compliance with health and safety, loss prevention, and company procedures while driving consistent execution in a customer-facing retail environment.

Supports daily retail store operations by replenishing and receiving merchandise, conducting inventory counts, processing returns, shelving products, and maintaining visual merchandising standards. Engages customers on the sales floor, creates welcoming experiences, shares product knowledge, and curates recommendations. Requires flexibility for early mornings, evenings, weekends, holidays, and occasional overnight shifts, plus the ability to remain mobile and lift up to 40 pounds.

Leads store customer experience, omni-channel sales, service standards, sales performance, inventory and returns, events, visual merchandising, and health and safety. Manages and develops the store team, sets performance objectives, drives engagement, and ensures sales and profitability targets are achieved. The role also oversees store operations, customer initiatives, technology adoption, and opening and closing responsibilities.

Leads in-store customer experience execution, coaching employees, driving sales and loyalty results, supporting omni-channel activities, and managing customer-facing programs. Oversees service standards, cash handling, operational compliance, inventory and merchandising execution, customer issue resolution, events, and team development. Partners with store leadership to improve customer satisfaction, operational readiness, and business performance while maintaining a safe, organized environment.

Process accurate, high-volume payrolls for Canadian and U.S. hourly and salaried employees. Responsibilities include reviewing payroll interfaces and employee changes, processing bonuses, preparing reports, Records of Employment, government remittances, journal entries, and year-end tax forms. The role also supports payroll inquiries, maintains personnel files, collaborates with HR and store management, and ensures compliance with employment legislation and company policies.

Provides customer-focused support in a retail bookstore environment by engaging customers, recommending products, maintaining merchandising standards, replenishing and receiving inventory, processing returns, and conducting cycle counts. The role supports store operations, creates welcoming customer experiences, responds to feedback, promotes health and safety, and requires flexible availability, including early mornings, evenings, weekends, holidays, and occasional overnight shifts.

Supports day-to-day email marketing operations, including building, testing, scheduling, and deploying campaigns in Iterable. Responsibilities include audience validation, segmentation, personalization, QA, A/B testing, automated Journeys, HTML/CSS updates, troubleshooting, reporting, ticket management, and process improvement. The role collaborates with marketing, creative, merchandising, analytics, loyalty, and technology teams to ensure accurate, timely, and error-free campaign execution.

Seasonal store representative supporting daily retail operations, including inventory counts, stock replenishment, merchandise receiving, returns, shelving, visual merchandising, and customer engagement. The role involves creating welcoming shopping experiences, recommending products, communicating promotions, responding to feedback, supporting health and safety, and collaborating with store leadership. Requires flexible availability, including early mornings, evenings, weekends, holidays, and a closing shift, plus the ability to stand for extended periods and lift up to 40 pounds.