Teams at Increff

Client-facing business analyst for retail SaaS who translates client needs into technical requirements, delivers data-driven insights, resolves client queries, and prototypes AI-assisted automations and analyses using SQL, Excel, and AI tooling.

Lead technical onboarding and integration of customer systems with Increff's platform, test and validate APIs, provide hypercare and production support, document processes, train customer teams, and improve automation and testing procedures for stable long-term integrations.

Lead discovery and development of multichannel fulfillment products (WMS, OMS, Store Management). Translate workflows and SOPs into scalable prototypes and API contracts, drive sprint planning and delivery, own PRDs and documentation, collaborate with engineering on architecture, present demos to stakeholders, and contribute to AI-enabled capabilities to simplify operational workflows.