Teams at Included Health

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.

The Partnership Strategy & Integration Manager will manage partnerships to boost TCOC impact and growth, oversee contract processes, lead integration efforts, and ensure cross-functional collaboration and reporting on partnership performance.

Lead strategic, high-visibility SaaS implementations by designing governance, driving executive engagement, managing complex cross-functional workstreams, mitigating risks, and mentoring teams to ensure successful launches and long-term client partnerships.