Teams at Included Health

Leads recruiting program portfolios spanning internal mobility, talent branding, process improvement, contingent workforce management, and ATS change adoption. Owns planning, governance, stakeholder alignment, communications, training, measurement, and continuous improvement. Partners cross-functionally with Talent Acquisition, HR, IT, Finance, Legal, Marketing, vendors, and business leaders to improve recruiting efficiency, candidate experience, and program outcomes while influencing without direct authority.

Own the operating system for high-volume recruiting across Clinical, Behavioral Health, and Member Care. Build standardized operating cadences, capacity plans, scorecards, reporting, escalation paths, and corrective actions. Manage agency and vendor performance, expand AI-enabled workflows and automation, improve funnel efficiency, and provide data-driven hiring recommendations. Partner cross-functionally with Talent Operations, recruiters, pod owners, agencies, and senior leaders to create accountability and scale repeatable recruiting processes.

Manages retention and growth for a complex B2B healthcare client portfolio. Responsibilities include coordinating escalations, supporting renewals and upsells, preparing client meetings and business reviews, generating insights, and directly managing accounts when needed. Leads client service delivery and performance optimization initiatives, develops project plans and reports, facilitates cross-functional workgroups, and represents portfolio feedback in organizational improvement efforts.