Teams at Imporex Glass Tools Inc.

Drive revenue by retaining and expanding existing B2B accounts, prospecting new clients, creating customized proposals with internal teams, tracking interactions in CRM, and representing the company at industry events to grow market presence and customer loyalty.

Provide real-time technical guidance to customers and field reps on hardware selection, installation, and specifications. Communicate via phone, email, and in-person demos; assist Revenue team with complex quotes and presentations. Maintain CRM and POS records, document recurring issues to improve knowledge base, and support warehouse safety protocols. Stay current on product updates and deliver occasional training.

Serve as a product expert and trusted advisor to B2B clients, installers, and internal teams. Provide technical guidance, troubleshoot issues, resolve claims, improve processes, develop SOPs and training, and leverage technology and AI to enhance client experience and retention.