Jobs at Impel

Tags data as intents or entities to improve AI understanding, reviews prior AI conversations, and reports bugs. The role also includes leading product development practices, mentoring product managers, driving agile adoption, establishing experimentation frameworks, defining data platform strategy and roadmaps, overseeing client engineering, gathering customer feedback, prioritizing the product portfolio, and ensuring timely feature delivery.

Manages existing customer accounts using conversational AI and AI marketing automation solutions for automotive dealers, OEMs, and marketplaces. Responsibilities include client relationship management, retention and growth strategies, performance reporting, identifying business challenges, explaining AI solutions, coordinating with AI specialists and data scientists, and managing multiple projects. The role requires strong communication, organization, strategic thinking, and adaptability, with travel of up to 70%.

Own the vision, roadmap, development, launch, and continuous improvement of an AI chatbot. Responsibilities include market and competitive research, requirements gathering, stakeholder coordination, UX collaboration, NLP and machine learning enhancement, performance analysis, go-to-market planning, user adoption, and product iteration. The role also requires customer engagement, software sales knowledge, automotive market familiarity, strong communication, negotiation, and technical aptitude.

Performs manual end-to-end testing for an AI conversational application and related features. Creates test plans, cases, checklists, scripts, and processes; executes tests; identifies and documents defects; analyzes requirements; collaborates with developers and testers; and assists with test automation development.

Senior marketing leader responsible for global brand, go-to-market strategy, demand and product marketing, content, PR, analyst relations, and revenue-driven campaigns. Partners with Sales, Product, Customer Success, and Revenue Operations to drive pipeline, ARR growth, and market leadership in Automotive AI. Builds and scales high-performing teams, manages agencies, and translates complex technology into compelling commercial narratives.

Own end-to-end UX design for Impel’s AI-powered automotive platform, including dealer workflows, configuration tools, customer interactions, and merchandising experiences. Conduct user research, simplify complex B2B workflows, extend the design system, prototype in Figma and with AI-assisted or coded methods, and design to WCAG 2.2 AA. Partner with Product, Engineering, and Data to define success measures, evaluate impact, communicate decisions, and establish scalable design patterns.

Lead and mentor a cross-functional mobile team to design, build, and maintain high-quality iOS (and Android) apps. Drive architecture, participate in sprint planning, recruit and manage engineers, perform hands-on development and code reviews, and collaborate with product to meet customer and business needs.

Outside sales role selling to automotive dealers and partners across a territory. Focus on net-new business: prospecting, pipeline management, qualification, and closing. Manage partner relationships, deliver product/program presentations and training, track all activity in Salesforce, attend trade shows, and travel frequently (up to 70%).