Teams at Impel

Manage relationships with existing automotive retail clients, serving as their primary contact and providing white-glove support. Drive retention and account growth through performance reviews, customer insights, consultations, and strategic recommendations. Coordinate with internal teams to resolve issues, support campaigns, and inform product improvements. Document client interactions in Salesforce while managing multiple projects and maintaining strong communication across a home-based, client-facing role.

Manages relationships with national accounts to maintain customer satisfaction, drive SaaS platform adoption, retain revenue, and grow existing business. Responsibilities include client communications, training, account reviews, renewal support, CRM documentation, revenue tracking, and collaboration with regional, marketing, product, and operations teams. The role also develops customer stories and helps clients and colleagues understand Impel solutions.

Provide technical support for Impel’s AI software by responding to customer inquiries, troubleshooting issues, managing support cases, documenting resolutions, and escalating complex problems. Train dealer staff, explain technical concepts, identify recurring issues, contribute to knowledge-base content, and collaborate with internal teams. Use Gainsight, Salesforce, and ticketing systems to track customer interactions and resolutions while maintaining timely, professional communication.