Teams at iManage

Leads the Americas customer success organization, overseeing strategic portfolios, retention, adoption, advocacy, and net revenue retention. Develops customer success teams, manages account health and churn risks, builds executive relationships, designs adoption programs, and coordinates with sales, support, product, and professional services. Uses analytics, customer health scoring, dashboards, and SaaS metrics to improve customer outcomes and business performance.

Conduct generative and evaluative UX research for enterprise software across the product lifecycle. Use qualitative and quantitative methods to identify user needs, synthesize findings, and inform product, design, and engineering decisions. Create personas, journey maps, recommendations, and research repository contributions. Support AI-powered product experiences with rigorous, privacy-aware research while partnering cross-functionally to reduce product risk and improve usability.

Own the full technology partner lifecycle, from qualification and commercial agreement through integration, activation, joint go-to-market, and royalty revenue generation. Manage a partner territory, forecast performance, conduct QBRs, coordinate with Product, Engineering, and Marketing, and build scalable onboarding and activation playbooks. The role requires enterprise SaaS partner management, commercial negotiation, partner economics expertise, technical fluency, and experience driving integrations and marketplace distribution.