Jobs at iKhokha

Retain and reactivate merchants through proactive and reactive telephone campaigns, courtesy calls, product education, and technical support. The role manages escalations, resolves device and service issues, captures accurate customer information, submits FICA documents, supports account specialists, and ensures timely communication and SLA compliance. Strong customer relationships, merchant loyalty, product adoption, and satisfaction are central responsibilities.

The Inbound Sales Specialist converts quality inbound leads into sales of card machines, drives revenue growth, and meets individual sales, KPI, talk-time, dial, and SLA targets. The role involves completing applications, communicating accurate information across platforms, coordinating with internal departments, and delivering a timely, high-quality customer experience. Candidates need Matric, 2–3 years of sales experience, B2B sales knowledge, sales techniques, communication skills, and Microsoft applications proficiency.

Lead architecture decisions for a fintech platform, design scalable microservices, review APIs and database models, ensure security and regulatory compliance (PCI, POPIA, GDPR), research third-party tools, mentor engineers, present feasibility to stakeholders, and drive technical strategy across teams.