Jobs at Ikano Retail

Lead IKEA Singapore's end-to-end search performance across SEO, SEM and Generative Engine Optimisation. Develop and execute search strategies, optimise site content and technical SEO, manage SEM campaigns, strengthen AI-driven search visibility, analyse customer search behavior and performance, and partner with selling, marketing and global teams to drive traffic, conversions and commercial growth.

The Customer Relations Officer ensures a positive shopping experience for IKEA visitors, manages queries, and oversees children’s safety and store cleanliness.

The Loyalty Communications Specialist develops campaigns and communications to engage IKEA Family members, using data insights to drive loyalty and customer value.

The internship role focuses on providing a positive shopping experience for customers, resolving their issues with empathy, and ensuring departmental efficiency.

The intern will support a project through data analysis, assist in preparing reports, and review cost and workforce planning data.

Perform patrols and static-post duties to maintain safety and order in the mall. Respond to and report emergencies, manage traffic and crowd control, monitor construction and maintenance works, enforce safety and fire regulations, assist tenants and shoppers, oversee outsourced security guards, and document incidents. Requires basic first aid, investigation skills, and knowledge of Auxiliary Police rules.

Drive cross-functional recovery efforts to reduce damages, sales errors and quality problems; optimise revenue from unsellable products; support sustainability via product second-use or divestment; handle customer complaints; promote quality awareness and corrective actions; manage quality report feedback and create a commercially attractive Circular Shop.

Lead IKEA Thailand's home furnishing commercial strategy, drive country-level sales, profit and margin targets, support selling channels and store teams, coordinate pricing, and develop shopkeeper competence.

Plan, execute and optimise digital marketing campaigns across owned, earned and paid channels. Create and edit in-house content (copy, photos, short videos), manage agencies and vendors, coordinate CRM/loyalty and app initiatives, monitor and report on digital performance, and work cross-functionally to ensure brand consistency and campaign delivery to drive awareness, engagement, traffic and conversions for the shopping centre.

Lead IKEA Thailand's home furnishing commercial strategy: define business plans, set pricing, secure turnover/profit/margin targets, support selling channels and stores, monitor sales performance, develop shopkeepers' competence, and engage stakeholders to deliver national commercial activation.

Support recovery operations by handling and documenting returned/transferred products, repacking and returning goods to stock, assembling and pricing items for the As-Is shop, sourcing replacement parts, managing quality claims and scrapping per procedure, printing price tags, and participating in store activities.

Lead execution of in-store goods flow processes to ensure efficient replenishment and customer picking. Coach and influence goods flow co-workers, optimize short-term capacity, ensure compliance with safety and IKEA policies, and contribute to store business and logistics action plans.

Support the HR team with recruitment coordination, candidate communication, employer branding content, basic graphic/video editing, co-worker engagement events, training logistics and recordkeeping, HR administration, and cross-functional collaboration to improve candidate and co-worker experience.

Lead and execute in-store goods flow processes to ensure efficient replenishment and customer picking. Coordinate space, equipment and people to maximize logistics efficiency, coach goods flow co-workers, enforce safety and compliance, and provide input to store business and logistics action plans.

Lead risk, control, and compliance for a shopping centre by ensuring regulatory adherence, managing safety and security operations, overseeing vendors and FCC, conducting internal checks, driving incident analysis and remediation, delivering training, and escalating high-risk issues. Supervise the Safety Executive and coordinate insurance claims and fire-safety compliance.

Design and implement in-store visual and verbal communications following IKEA identity. Plan, execute and evaluate store communication and range presentation, collaborate cross-functionally, support commercial opportunities, ensure visual consistency, cost-efficiency and minimal floor disruption while staying current on home furnishing and retail trends.

Support IKEA Malaysia’s website and mobile app content: publish and proofread product and corporate copy, create and adapt digital graphics and banners, assist SEO and campaign content, coordinate updates with teams, manage digital assets, perform basic QA on links/images, and support other content projects and admin tasks.

Sell products and serve customers on the retail floor, assemble furniture, carry out assigned tasks and plans, maintain safety for staff and customers, and work in shifts using basic computer skills while collaborating with the team.

Support the sales floor: assemble furniture, sell products, assist and serve customers, execute assigned tasks, maintain employee and customer safety, and work scheduled shifts.

Lead and execute in-store goods flow processes to ensure efficient replenishment and customer picking. Optimize short-term capacity, lead goods flow coworkers, ensure compliance with IKEA regulations and safety, and contribute logistics input to store business and action plans.