Jobs at Ikano Retail

Leads risk management, compliance, internal controls, safety, security, audits, investigations, emergency preparedness, and business continuity for IKEA Cheras. The role identifies operational and regulatory risks, develops mitigation plans, coordinates audits and corrective actions, delivers compliance and safety training, manages fraud and loss-prevention investigations, and builds relationships with regulators, emergency services, and external providers.

Leads local market expansion and IKEA’s marketing strategy across the Batu Kawan area. Responsibilities include market intelligence, identifying growth opportunities, developing annual marketing plans, executing integrated campaigns, managing membership acquisition and retention, tracking ROI and KPIs, strengthening brand awareness, and building community partnerships. The role also provides communication counsel to store leadership, supports employer branding and sustainability initiatives, and performs Duty Manager responsibilities within the store.

Leads customer relations and customer-focused operations for IKEA’s multichannel retail environment. The role ensures easy buying, positive shopping and after-sales experiences; implements customer relations processes; uses customer insights to guide decisions; removes operational barriers; supports commercial initiatives; develops managers and talent; and plans resources to achieve operational excellence and customer satisfaction.

Coordinates B2B sales activities for IKEA for Business, including quotations, purchase orders, invoices, order tracking, client records, presentations, reports, payment and delivery follow-up, and post-sales documentation. The role responds to client inquiries, coordinates with fulfillment and interior design teams, monitors stock and order fulfillment, ensures compliance with IKEA processes, and supports workflow improvements. Strong Thai and English communication, organization, customer service, and digital tool skills are required.

Reviews supplier contracts and supporting documents for completeness, compliance, approvals, signatures, and validity. Identifies and tracks documentation gaps, coordinates with business functions and contract owners to resolve discrepancies, monitors renewal timelines, and prepares progress reports. The role requires strong attention to detail, accurate document review, and proficiency with Microsoft Office, especially Excel and Word.

Process vendor payments, employee expense claims, petty cash reimbursements, and outstanding invoices. Reconcile vendor statements, liaise with vendors and banks, complete monthly accounts payable close, ensure withholding tax compliance, and prepare monthly GST reports and submissions. The role supports organizational financial objectives through timely, accurate accounting operations.

Develops and implements IKEA store communication using graphic, visual, and verbal identity principles. Plans and evaluates communication solutions that support range presentation, commercial goals, and a convenient shopping experience. Collaborates with store functions, applies retail design trends, and ensures visual consistency, quality, sustainability, and cost-efficiency while working on the shop floor.

Develops and delivers in-store and digital communications that strengthen IKEA’s visual and verbal identity, enhance range presentation, and improve the shopping experience. The role contributes to departmental business plans, supports profitability, applies IKEA guidelines and best practices, and adapts communication strategies to local home-life and shopping behaviors. Success requires combining commercial, aesthetic, and practical skills while collaborating with other functions and continuously improving ways of working.

Supports store management in maintaining a safe and secure environment for customers, co-workers, visitors, assets, and the IKEA brand. Manages Fire Command Centre operations, emergency preparedness, audits, inspections, risk assessments, incident investigations, corrective actions, regulatory coordination, safety training, security drills, contracted security teams, and performance reporting. Ensures compliance with IKEA standards and Thai legal requirements while driving continuous safety and security improvements.

Leads IKEA Kuching’s business navigation function, overseeing strategic planning, budgeting, forecasting, financial steering, KPI reporting, analytics, governance, risk management, and process improvement. Partners with store leadership to drive fact-based decisions, productivity, profitability, cost efficiency, sustainable growth, and operational execution across the business.

Ensures IKEA products are sellable and compliant with Mexican legislation and standards. Monitors regulatory changes, analyzes business implications, supports product safety investigations and recalls, liaises with authorities, implements safety reporting procedures, and provides compliance training to stores and internal teams.

Assist customers with product recommendations and home furnishing solutions, promote IKEA products and services, maintain displays, pricing, availability, and store readiness, and support merchandising, cashiering, customer service, fulfillment, and IKEA Food as needed. Use digital tools, maintain safety standards, and work flexibly across rotating shifts, weekends, and public holidays.

Provides customer service across store operations, including stock replenishment, inventory accuracy, self-checkout assistance, Click & Collect, returns, queue management, and IKEA Food support. Maintains a clean and safe shopping environment, follows procedures, and works flexibly across operational areas, including rotating shifts, weekends, and public holidays.

Leads the commercial shopfloor team in delivering strong customer experiences, merchandising standards, product availability, active selling, and sales performance. Coaches and develops Commercial Associates, executes commercial priorities and campaigns, collaborates across store functions, and acts as Duty Manager. Ensures safe, compliant, efficient operations while improving customer satisfaction and commercial results.

Develops commercial home furnishing solutions, shop layouts, visual merchandising displays, and inspiring customer experiences for IKEA Small Store. The role translates local customer and Life at Home insights into relevant range presentations, supports brand identity, coaches colleagues through change, executes layout plans, and collaborates with cross-functional teams to achieve commercial and profitability goals.

Provides broad HR support across the employee lifecycle, including administration, recruitment, onboarding, payroll coordination, learning and development, performance management, engagement, HR systems, records, and employee relations. Partners with store leaders and country HR teams, maintains compliance and audit-ready documentation, supports talent development and succession planning, and contributes to cross-functional store operations in a multi-skilled retail environment.

Leads, coaches, and develops Operations Associates across Customer Experience and Fulfilment. Coordinates Goods Flow and Self-Checkout operations, plans staffing and resources, ensures product availability, monitors performance, supports customer service, and improves productivity. Acts as Duty Manager during assigned shifts, handles escalations, and ensures compliance with safety, security, risk management, and IKEA operational standards.

Supports store business planning, budgeting, forecasting, financial reporting, workforce planning, compliance, and procurement administration. Analyzes sales, profitability, productivity, labor costs, and KPIs to provide actionable insights. Maintains financial records, reconciliations, accruals, and account reviews, while partnering with commercial, operational, and People & Culture teams. Coaches managers on financial performance and contributes to process improvement and best-practice implementation in a new retail store.

Lead IKEA Kuching’s Fulfilment, Customer Experience, and IKEA Food functions while preparing for a new-store opening. Manage large, diverse teams; drive operational excellence, productivity, profitability, customer satisfaction, order fulfilment, product availability, delivery experiences, food quality, and service standards. Use customer insights and operational analytics for continuous improvement, develop future leaders, manage succession planning, and contribute to IKEA’s growth in East Malaysia.

The Finance Executive prepares monthly management reports, analyzes financial data, manages cash flows, supervises junior staff, and oversees tax filings and audits.