Teams at Ikano Retail

Leads risk management, compliance, internal controls, safety, security, audits, investigations, emergency preparedness, and business continuity for IKEA Cheras. The role identifies operational and regulatory risks, develops mitigation plans, coordinates audits and corrective actions, delivers compliance and safety training, manages fraud and loss-prevention investigations, and builds relationships with regulators, emergency services, and external providers.

Leads local market expansion and IKEA’s marketing strategy across the Batu Kawan area. Responsibilities include market intelligence, identifying growth opportunities, developing annual marketing plans, executing integrated campaigns, managing membership acquisition and retention, tracking ROI and KPIs, strengthening brand awareness, and building community partnerships. The role also provides communication counsel to store leadership, supports employer branding and sustainability initiatives, and performs Duty Manager responsibilities within the store.

Leads customer relations and customer-focused operations for IKEA’s multichannel retail environment. The role ensures easy buying, positive shopping and after-sales experiences; implements customer relations processes; uses customer insights to guide decisions; removes operational barriers; supports commercial initiatives; develops managers and talent; and plans resources to achieve operational excellence and customer satisfaction.