Igloohome
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Provides frontline customer support across phone, email, and chat for B2B and B2C customers. Resolves product, account, and technical issues; manages cases through closure; maintains CRM documentation; and builds customer relationships. Collaborates with Product, Software, Sales, and Marketing teams to share feedback and improve support processes. The role also involves troubleshooting smart home and IoT products, supporting account retention, and working rotating shifts remotely from Cebu.
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The role involves providing technical support, troubleshooting issues, guiding users, and collaborating with teams to enhance the user experience.
