Jobs at IG Group

Supports end-to-end KYC onboarding for retail clients by verifying documentation, completing AML/KYC checks, resolving straightforward client queries, maintaining audit-ready records, identifying discrepancies, and escalating risks or complex cases. The role also supports quality checks, audit requests, process improvements, and adherence to KPIs, SLAs, regulatory requirements, and updated KYC/AML procedures.

Provide digital-first customer support through Intercom across product, market, and platform queries. Resolve issues efficiently, maintain high productivity and quality standards, de-escalate sensitive situations, and escalate when appropriate. Collaborate with global teams, promote process improvements, contribute to training documentation, and develop knowledge of financial products and trading concepts while delivering excellent customer experiences.

Provide digital-first customer support in English and Italian through Intercom, resolving questions about financial products, markets, and trading platforms. Own customer interactions, meet productivity and quality targets, escalate complex issues, collaborate with global teams, and contribute to process improvements, training materials, and documentation.

Supports the day-to-day management and rebalancing of model portfolios across risk profiles. Owns monthly risk, performance, attribution, and volatility reporting; contributes to ETF selection and due diligence; supports client-facing teams with investment queries; coordinates system changes and testing; and writes investment commentary and educational materials subject to compliance approval.

Lead enhanced due diligence and risk approval for institutional, professional, and other high-risk clients. Assess source of wealth and funds, beneficial ownership, control structures, PEP and sanctions exposure, and adverse media. Make defensible approval or escalation decisions, advise onboarding teams on complex cases, and identify insights to improve controls, training, quality, and processes while partnering with Compliance and Financial Crime stakeholders.

Lead enhanced due diligence and risk approval for institutional, professional, and other high-risk clients. Assess source of wealth and funds, ownership structures, PEP and sanctions exposure, adverse media, and overall financial crime risk. Make defensible approval or escalation decisions, provide expertise on complex cases, support quality assurance, identify control improvements, and collaborate with onboarding, Compliance, and Financial Crime teams.

Leads the KYC Risk & Assurance function, overseeing onboarding quality assurance, enhanced due diligence, complex risk decisions, AML reporting, governance, remediation, and KYC process improvement. The role manages a team across the UK and Poland, operationalizes second-line standards and methodologies, supports KYC refresh activities, and provides credible first-line assurance to senior management. It requires deep financial crime expertise, strong knowledge of UK AML regulations, senior stakeholder management, and leadership experience in KYC or financial crime operations.

Lead architecture for post-trade regulatory reporting, define cloud data platform and lakehouse designs, and design batch and streaming (Kafka/Flink/Spark) solutions. Guide infrastructure runtimes, drive data governance and quality, produce HLDs/ADRs, evaluate architectural trade-offs, and mentor engineering teams to deliver compliant, production-grade data platforms.

Operate and support the GoAnywhere managed file transfer platform, monitoring jobs, resolving incidents, performing root-cause analysis, supporting application integrations, managing encryption keys and certificates, automating routine tasks, tuning workflows, and maintaining operational documentation. The role participates in formal incident, problem, and change management and provides on-call coverage for business-critical transfers.

Leads global learning, training, and knowledge management strategy for customer support and Trading Services teams. Oversees AI-enabled learning platforms, knowledge systems, training programs, team development, stakeholder alignment, and performance measurement. Partners with Product, Compliance, Trading, and Operations leaders to support product knowledge, customer service, compliance, digital tools, onboarding, and career development.

Provide digital-first customer support through Intercom for global customers, resolving questions about financial products, markets, and trading platforms. The role requires ownership of customer interactions, strong productivity and quality performance, effective escalation, issue resolution, process improvement, documentation, and collaboration across multinational operations teams. Fluency in English and Chinese is essential, along with customer service experience, strong communication, problem-solving ability, numerical aptitude, and interest in financial markets.

Own and improve payment operations processes covering deposits, withdrawals, reconciliations, verification, and investigations. Support audits, regulatory controls, fraud prevention, incident remediation, performance reporting, dashboards, automation, and payment-related transformation initiatives. Partner with technology, product, finance, compliance, fraud, customer experience, and regional operations teams to improve efficiency, control, and client outcomes.

Leads global payment operations across Australia, India, and the UK; manages teams, vendors, budgets, and commercial relationships; oversees payment controls, client money protection, risk, audits, and regulatory obligations; and partners with Product and Engineering on the payments roadmap. Uses transaction data to improve authorization, acceptance, cost, processing, funding, and withdrawal performance. Requires substantial regulated financial services experience and expertise in payment rails, acquiring, issuing, open banking, and vendor management.

Provide digital-first customer support through Intercom for global customers, resolving queries about financial products, markets, and trading platforms. Own interactions through first-time resolution, meet productivity and quality targets, escalate complex issues appropriately, collaborate across teams, advocate for process improvements, and contribute to training and documentation. Fluency in English and German is required.

Own the product vision, roadmap, market-entry strategy, and commercial outcomes for IG’s Emerging Markets portfolio. Lead discovery and delivery across onboarding, KYC, funding, activation, retention, and reactivation while meeting regulatory obligations. Evaluate and launch new jurisdictions through localization, partnerships, and experimentation. Influence product, engineering, compliance, legal, marketing, finance, and operations stakeholders while representing emerging-market needs across the organization.

Own the Singapore product vision, strategy, and multi-quarter roadmap for a regulated retail trading platform. Lead customer discovery, onboarding, KYC, funding, activation, retention, experimentation, and product launches while balancing commercial goals with MAS, AML, suitability, and compliance requirements. Collaborate with engineering, legal, compliance, marketing, technology, and senior leadership to deliver market-specific propositions, improve customer growth and engagement, and represent Singapore’s needs across the APAC product organization.

Provide multi-channel customer support through calls, live chat, and email for global trading clients. Resolve product, market, and platform queries, maintain productivity and quality targets, achieve strong customer satisfaction, escalate complex issues, and advocate for process improvements. The role requires rotational shifts, strong communication and numerical reasoning, rapid learning of financial products, and effective collaboration in a 24/7 support environment.

Serves as the senior HR partner for Product, Technology, and Operations leadership. Responsibilities include coaching executives, leading organizational design and restructures, managing complex employee relations cases, driving culture and performance, developing two HR Business Partners, and providing people and commercial insight across UK, Poland, and India.

Prepare management and financial accounts for group entities, review monthly results, process standard accounting entries, perform balance sheet and intercompany reconciliations, support tax accounting, maintain financial controls, and deliver IFRS-compliant reporting. The role also involves cost analysis, transfer pricing allocations, management analysis, process improvement, and collaboration with international finance teams and auditors.

Own the group-wide ICARA process, including capital adequacy, liquidity, wind-down analysis, stress testing, and regulatory submissions. Develop and govern capital models and quantitative risk methodologies, monitor prudential regulation, engage with the FCA, and partner with Finance on capital planning and forecasting. Produce board-level capital adequacy reporting and support strategic initiatives, M&A assessments, recovery planning, and regulatory examinations.