Jobs at IG Group

Provide on-site and remote desktop support across Tokyo and regional offices. Resolve incidents and requests through ServiceNow, support Windows and macOS devices, administer Active Directory, Entra ID, and endpoint management tools, and assist with Microsoft 365, audiovisual, and meeting-room technologies. Manage assets, vendors, procurement, and local technology risk activities while supporting business-critical users. Identify opportunities for automation, process improvement, and operational efficiency.

Leads the Operations data and insights function, setting analytical strategy, measurement frameworks, data standards, and operational metrics. Manages and develops analysts while advising senior stakeholders on high-stakes decisions, transformation initiatives, experiments, executive scorecards, and business cases. Establishes trusted reporting and self-service analytics, promotes rigorous statistical practices, and champions responsible AI and automation. Requires strong quantitative expertise, modern data-stack knowledge, commercial judgment, and experience influencing leadership in regulated or service-operations environments.

Serve as the primary contact for premium clients, providing responsive service across multiple channels, resolving issues with internal teams, maintaining CRM records, monitoring satisfaction and retention risks, and offering platform guidance and market updates. Identify appropriate cross-selling, upselling, and referral opportunities while maintaining a service-first approach. Support desk coverage, service-level performance, client satisfaction, and collaborative team goals during trading hours.

Owns the Group’s month-end close and multi-currency consolidation in HFM, manages interim and year-end reporting, reviews reporting outputs, prepares financial management information and cash flow analysis, supports statutory reporting and controls, and partners with international stakeholders and auditors. The role also drives finance process improvements, maintains consolidation metadata and chart of accounts, and acts as financial controller for selected holding companies.

Build, QA, launch, and optimize CRM campaigns and automated customer journeys across email, push, in-app, and SMS. Support acquisition, onboarding, retention, testing, reporting, and performance optimization. Collaborate with Marketing, Product, Analytics, Creative, MarTech, and Compliance to deliver accurate, compliant, customer-focused communications in Braze. Maintain documentation, manage stakeholder requests, and improve CRM processes while developing ownership of increasingly complex lifecycle programs.

Plan, execute, and report internal audit and assurance work across diverse business activities. Assess the organization’s risk management framework, provide assurance and insight to the Board and Executive Management, and help protect organizational assets, reputation, and sustainability. The role also involves team leadership and collaboration with internal audit teams in the UK and Poland.

Serves as HR Business Partner for the technology organization in India, advising senior leaders on workforce strategy, headcount and cost management, skills planning, employee relations, performance, engagement, organization design, restructures, and transformation. Leads people initiatives, supports AI-enabled engineering capability development, manages complex employment matters under Indian law, and uses people data to guide talent, retention, and business decisions.

Provide digital-first customer support through Intercom for global customers, resolving questions about financial products, markets, and trading platforms. The role requires ownership of customer interactions, strong productivity and quality performance, effective escalation, issue resolution, process improvement, documentation, and collaboration across multinational operations teams. Fluency in English and Chinese is essential, along with customer service experience, strong communication, problem-solving ability, numerical aptitude, and interest in financial markets.

Leads finance operations change across custody, client assets, share dealing, crypto, and digital asset products. Owns custody migration workstreams, reconciliations, settlements, UAT, go-live readiness, process improvements, controls, audit actions, and issue resolution. Partners with product, operations, finance systems, brokers, custodians, and compliance teams while deputising for the Asset Control Manager and coaching analysts.

Supports global HR transformation projects by migrating HR knowledge from OneNote to ServiceNow, reviewing and improving procedures, conducting end-to-end testing, logging defects, tracking risks, and supporting HR system implementations and user acceptance testing across India, Poland, and the UK.

Processes mandatory and voluntary corporate actions, stock transfers, client elections, bookings, dividends, reconciliations, and static-data updates across global systems. Handles client and helpdesk queries, analyzes data, produces reports, supports automation and projects, and meets monthly KPIs. Requires financial-services experience, corporate-actions knowledge, advanced Excel skills, attention to detail, and strong communication and organizational abilities.

Provide digital-first customer support through Intercom across product, market, and platform queries. Resolve issues efficiently, maintain productivity and quality targets, achieve strong customer satisfaction, escalate appropriately, and advocate for process improvements. The role requires fluent English and Spanish, strong communication, numerical aptitude, problem-solving ability, digital proficiency, resilience, and interest in financial markets and trading.

Own product strategy, roadmap, design, UX research, and client experience across IG’s Australia, Japan, Singapore, and Emerging Markets businesses. Lead a large multi-market product and design organization, oversee localization, onboarding, KYC, funding, lifecycle growth, new product development, and platform consolidation. Partner with global product, engineering, commercial, and regional leadership teams while building the Singapore product hub and aligning product priorities with regulatory and commercial goals.

Leads a portfolio of strategic initiatives across APAC, from problem definition and business cases through execution and benefits realization. Builds commercial analyses, evaluates market and product expansion opportunities, develops cross-functional launch and transformation roadmaps, aligns senior stakeholders, identifies risks, and tracks KPIs and business outcomes. The role requires strong strategic judgment, analytical ability, stakeholder management, and knowledge of APAC markets, particularly within regulated financial services or fintech.

Coordinates third-party risk and vendor monitoring activities, including maintaining supplier registers, tracking SLAs and overdue actions, organizing reviews, supporting audits, updating dashboards, managing documentation, and handling routine stakeholder queries. The role requires vendor lifecycle knowledge, strong organization, communication skills, Excel proficiency, and basic Power BI familiarity. It supports high-risk and outsourcing relationships and offers progression toward Vendor Management Specialist or TPRM Analyst roles.

Conduct internal audits and regulatory reviews across IG Group’s global financial services operations. Lead planning, fieldwork, testing, reporting, issue closure, and stakeholder engagement for simpler audits while supporting complex audits. Identify risks and controls, develop junior team members, monitor regulatory requirements, and collaborate with operational risk teams and business leadership.

Leads organic growth across APAC, owning SEO, ASO, AI search visibility, CMS migration, CRO experimentation, and organic performance reporting. Develops market-specific strategies, protects rankings during migration, improves conversion rates, manages internal and agency teams, and partners with product, engineering, content, paid media, compliance, and local teams. The role also requires people leadership, senior stakeholder influence, analytical forecasting, and ownership of organic acquisition outcomes.

Senior Workplace Technology Engineer responsible for designing, implementing, automating, and operating Microsoft workplace platforms across on-premises, hybrid, and Azure environments. The role owns Microsoft 365, Entra ID, Windows Server, Intune, Azure infrastructure, Azure Virtual Desktop, identity, endpoint management, and security services. Responsibilities include technical roadmaps, migrations, incident leadership, monitoring, documentation, compliance, and mentoring engineers. The position requires advanced PowerShell, Azure, Microsoft infrastructure, identity, security, and automation expertise.

Manage proactive PR campaigns across European markets, oversee agency relationships, align communications with product and marketing priorities, develop data-led media stories, create press and briefing content, prepare spokespeople, and measure communications performance. The role requires strong writing, stakeholder management, cross-cultural awareness, financial-market interest, and fluency in German, French, Spanish, or Italian.

Manage and optimise paid social and programmatic display campaigns across UK and EMEA markets. Responsibilities include budget pacing, bidding, audience activation, conversion tracking, dashboarding, testing, creative optimisation, and AI-assisted reporting. The role focuses on reducing customer acquisition cost and increasing first-trade volumes through data-led performance marketing.