Jobs at IG Group

Support, develop, maintain, and enhance ServiceNow ITSM, HRSD, ITOM, Discovery, and Event Management applications. Configure workflows, Flow Designer processes, reports, portals, and Performance Analytics. Build integrations using REST, SOAP, and other protocols; manage CMDB, CSDM, Discovery, and MID Servers. Perform upgrades, troubleshoot platform issues, transition customizations to out-of-the-box functionality, maintain SLAs, mentor junior team members, and drive continuous improvement.

Own and improve payment operations processes covering deposits, withdrawals, reconciliations, verification, and investigations. Support audits, regulatory controls, fraud prevention, incident remediation, performance reporting, dashboards, automation, and payment-related transformation initiatives. Partner with technology, product, finance, compliance, fraud, customer experience, and regional operations teams to improve efficiency, control, and client outcomes.

Own the group-wide ICARA process, including capital adequacy, liquidity, wind-down analysis, stress testing, and regulatory submissions. Develop and govern capital models and quantitative risk methodologies, monitor prudential regulation, engage with the FCA, and partner with Finance on capital planning and forecasting. Produce board-level capital adequacy reporting and support strategic initiatives, M&A assessments, recovery planning, and regulatory examinations.

Manage governance, reporting, risk, dependencies, milestones, benefits, and communications for a company-wide transformation programme. Coordinate technology modernisation, AI adoption, acquisition integration, operating model change, organisational change, and procurement initiatives. Prepare executive reporting, support budgeting and savings validation, challenge initiative owners, assist at-risk workstreams, track adoption, and coordinate project managers. The role operates within a PMO and requires hybrid work with three office days per week.

Process client deposits and withdrawals across card, bank, and PayPal payment methods. Enforce anti-money-laundering controls, verify payment methods and bank statements, administer payment and banking portals, resolve payment issues, manage reports, post bonuses and tax entries, support audits, and communicate across departments. The role also contributes to continuous improvement and requires strong analytical, organizational, communication, and attention-to-detail skills while working an early shift.

Lead the design, implementation, operation, and enhancement of large-scale network infrastructure across data centers, enterprise environments, containers, and public clouds. Drive automation, DevOps practices, reliability, security, performance, documentation, and incident response. Collaborate with development and business teams on enterprise initiatives while mentoring network engineers and serving as a technical lead for network standardization and infrastructure improvements.

Hands-on senior platform engineer to design, build, and maintain secure, scalable multi‑cloud infrastructure and Kubernetes platforms. Lead IaC, CI/CD and DevSecOps practices, implement developer self-service tooling, define observability standards, mentor junior engineers, and drive cross-team collaboration to reduce platform risk and optimise cost and reliability.

Provide digital-first customer support through Intercom across product, market, and platform queries. Resolve issues, maintain productivity and quality targets, escalate appropriately, collaborate with global teams, advocate for customer experience improvements, and contribute to training and process documentation. The role requires strong communication, problem-solving, numerical aptitude, digital proficiency, English fluency, and the ability to learn complex financial products and trading concepts.

Design and build Looker dashboards, partner with stakeholders to gather requirements, translate complex data into clear insights, customise dashboards (HTML/CSS), document and train users, and collaborate with analytics engineers and data scientists to deliver BI solutions and automated insights.

Handles end-to-end KYC onboarding for retail clients, including complex, higher-risk, and exception cases. Resolves client queries and complaints, identifies process gaps, supports regulatory and AML updates, escalates system issues, and improves onboarding controls. The role also mentors junior colleagues and contributes to quality assurance, reporting, and compliance effectiveness.

Manage and grow a portfolio of high-value clients across emerging markets. Responsibilities include sourcing new clients, developing relationships, identifying commercial opportunities, attending client meetings and events, executing trades, responding to client queries, and maintaining accurate Salesforce records. The role requires fluent Cantonese, Mandarin, and English communication, strong relationship management and business development skills, and familiarity with financial products and regulated environments.

Serve as primary client contact for premium trading clients, delivering responsive service, desk coverage, CRM record-keeping, issue resolution with Dealing/Product/Operations, and identifying upsell/retention opportunities while supporting team SLAs and high CSAT.

The Infrastructure Engineer will oversee and support virtualisation, storage, and backup systems, troubleshoot issues, and implement updates and automations.

Lead a global Workforce Management function for contact centres: own real-time operations, intraday management, forecasting, scheduling, capacity planning, unified productivity metrics, reporting, and WFM transformation while managing and developing a Bangalore-based WFM and RTA team.

Design, implement, maintain, and support AI/ML solutions, internal tools, and scalable ML infrastructure. Collaborate with researchers and business teams to productionize innovative ideas, provide AI/ML subject-matter expertise, lead projects when needed, and promote company-wide best practices. Manage orchestration, CI/CD, infrastructure, deployment, versioning, and monitoring across cloud and on-premises platforms.

Hands-on senior platform engineer building and maintaining secure, scalable cloud and container platforms. Design IaC (Terraform/Ansible), manage multi-cloud Kubernetes environments, build CI/CD and DevSecOps pipelines, implement developer self-service tooling, define observability standards, and mentor junior engineers to reduce platform risk and improve reliability and cost-efficiency.

Design, implement, and enhance privileged access management across AWS and GCP. Securely onboard and vault privileged accounts, operate password rotation, session monitoring, JIT access, and secrets management, and partner with engineering, security, compliance, audit, and infrastructure teams. Ensure audit and regulatory readiness, maintain documentation and runbooks, mentor junior team members, and advise stakeholders on cloud privileged-access risks and controls.

The IT Auditor will conduct technology and information security audits, identifying risks and supporting solutions to maintain operational excellence across IG's technology functions.

Run time-boxed platform enablement engagements, provide architectural guidance, build and maintain reusable IaC modules and CI/CD templates, document runbooks and decision logs, and deliver short hyper-care post-handover while surfacing platform friction.

Lead end-to-end platform enablement engagements: provide architectural advice, develop reusable IaC modules and CI/CD templates, define engineering standards, coach teams to independence, maintain runbooks and documentation, provide short hyper-care post-handover, and analyze engagement data to identify platform gaps and recurring problems.