Teams at IG Group

Provide on-site and remote desktop support across Tokyo and regional offices. Resolve incidents and requests through ServiceNow, support Windows and macOS devices, administer Active Directory, Entra ID, and endpoint management tools, and assist with Microsoft 365, audiovisual, and meeting-room technologies. Manage assets, vendors, procurement, and local technology risk activities while supporting business-critical users. Identify opportunities for automation, process improvement, and operational efficiency.

Leads the Operations data and insights function, setting analytical strategy, measurement frameworks, data standards, and operational metrics. Manages and develops analysts while advising senior stakeholders on high-stakes decisions, transformation initiatives, experiments, executive scorecards, and business cases. Establishes trusted reporting and self-service analytics, promotes rigorous statistical practices, and champions responsible AI and automation. Requires strong quantitative expertise, modern data-stack knowledge, commercial judgment, and experience influencing leadership in regulated or service-operations environments.

Serve as the primary contact for premium clients, providing responsive service across multiple channels, resolving issues with internal teams, maintaining CRM records, monitoring satisfaction and retention risks, and offering platform guidance and market updates. Identify appropriate cross-selling, upselling, and referral opportunities while maintaining a service-first approach. Support desk coverage, service-level performance, client satisfaction, and collaborative team goals during trading hours.