Teams at IG Group

Support, develop, maintain, and enhance ServiceNow ITSM, HRSD, ITOM, Discovery, and Event Management applications. Configure workflows, Flow Designer processes, reports, portals, and Performance Analytics. Build integrations using REST, SOAP, and other protocols; manage CMDB, CSDM, Discovery, and MID Servers. Perform upgrades, troubleshoot platform issues, transition customizations to out-of-the-box functionality, maintain SLAs, mentor junior team members, and drive continuous improvement.

Own and improve payment operations processes covering deposits, withdrawals, reconciliations, verification, and investigations. Support audits, regulatory controls, fraud prevention, incident remediation, performance reporting, dashboards, automation, and payment-related transformation initiatives. Partner with technology, product, finance, compliance, fraud, customer experience, and regional operations teams to improve efficiency, control, and client outcomes.

Own the group-wide ICARA process, including capital adequacy, liquidity, wind-down analysis, stress testing, and regulatory submissions. Develop and govern capital models and quantitative risk methodologies, monitor prudential regulation, engage with the FCA, and partner with Finance on capital planning and forecasting. Produce board-level capital adequacy reporting and support strategic initiatives, M&A assessments, recovery planning, and regulatory examinations.