Teams at IBEX

Provides administrative support for HR operations, including HRIS and personnel file maintenance, benefits and leave administration, onboarding, payroll inquiries, regulatory requests, compliance, and employee support. The role coordinates with corporate benefits, leave administration, and department management while maintaining confidentiality, accuracy, and organized records. Occasional travel between sites may be required.

Provides inbound customer support while selling satellite internet services. Assists with equipment activation, password resets, service plans, orders, and general inquiries. Explains product features, recommends plans and hardware, resolves customer concerns, documents interactions, and meets sales, conversion, and quality targets. Paid training is provided, and prior sales or customer service experience is preferred but not required.

Leads strategic business development and enterprise sales growth across target markets, particularly BFSI and fintech. Responsibilities include building pipelines, securing complex multi-year deals, managing C-level relationships, leading proposals and negotiations, meeting revenue targets, forecasting sales, and collaborating with internal teams on tailored outsourcing solutions. The role requires extensive BPO, CX, and outsourcing sales experience, strong industry networks, executive communication skills, and travel as needed.