i3 Verticals Benefits Overview

Provide front-line technical support for proprietary software via phone, email, and remote access; troubleshoot and resolve application issues; document and escalate incidents; deploy software and train clients; maintain relationships with clients, team members, and developers.

The Key Account Manager is responsible for relationship building, client engagement, satisfaction improvement, opportunity identification, and collaboration with internal teams to enhance service delivery.

Lead product vision and backlog for ERP development projects. Serve as primary liaison among customers, business managers, and development teams. Prioritize backlog and projects by scope, budget, and timeline. Map dependencies, oversee planning and sprints, and anticipate client needs to deliver aligned product outcomes.