Jobs at HungerRush

Prospect and acquire new restaurant customers (1-25 units) for HungerRush 360 through outbound lead generation, discovery, demos, negotiation, and full sales-cycle management while maintaining pipeline in Salesforce and collaborating cross-functionally to meet sales targets.

Manage a portfolio of restaurant customers post-sale to drive adoption, retention, and growth. Build trusted advisor relationships, deliver data-driven success plans, monitor account health, identify upsell opportunities, mitigate churn, and coordinate cross-functional efforts with Sales, Support, and Product.

Coordinate and operate sales enablement and onboarding programs: schedule events, manage content libraries and LMS, prepare training materials, track participation and KPIs, support cross-functional communications, and assist the Director with project and vendor coordination to scale enablement efforts.

Lead workforce planning, QA, AI/automation, and training for HungerRush and Menufy support teams. Manage four functional leads, own forecasting/scheduling, QA frameworks, automation roadmap, knowledge management, and executive reporting to improve service levels, staffing accuracy, QA consistency, and new-hire proficiency.

Full-stack Staff Engineer for HungerRush 360: design, implement, test, and support SaaS POS features; drive architecture and quality; mentor engineers; embed AI to improve processes and delivery.

Manage full-cycle SMB/mid-market SaaS sales for independent restaurants: prospect, discover, negotiate, close, and hand off to post-sales. Use consultative, value-based selling to build pipeline, meet revenue targets, maintain CRM forecasting, and represent the company professionally.

Provide remote phone-based technical support for HungerRush POS systems, troubleshooting and resolving hardware, Windows, software, networking, and POS issues. Manage high-volume inbound cases, document ticket activity, escalate when needed, maintain shift availability, follow SOPs, and collaborate cross-functionally to minimize restaurant downtime and optimize customer satisfaction.

Provide bilingual (Thai/English) inbound and outbound customer support for restaurant accounts: handle calls, CRM tickets, minor troubleshooting, route issues, document correspondence, and perform clerical duties during evening shifts.

The GTM Engineer at Menufy will develop and integrate data systems, drive go-to-market strategies, enhance campaign intelligence using AI, and analyze revenue metrics while collaborating with sales and marketing teams.

Provide bilingual (English/Mandarin) inbound/outbound phone and ticket support for restaurant customers: account changes, minor menu updates, order inquiries, basic troubleshooting, routing tickets, documenting communications, and clerical tasks. Work afternoon-to-evening CST shifts.

Manage and coach a 24/7 Technical Support team handling inbound calls and emails. Oversee performance via Zendesk audits, scheduling, escalations, training, SOPs, incident management, and interdepartmental communication. Provide coverage during shortages, weekends, and holidays. Collaborate with HR on hiring and retention to maintain service quality.

Lead and scale multiple software engineering teams for a cloud-native SaaS restaurant technology product. Own engineering strategy, metrics, processes, and end-to-end SDLC. Stay hands-on in architecture and code reviews, champion AI-driven development, upskill teams, ensure security and compliance, and collaborate cross-functionally with Product, Design, DevOps, and QA to deliver reliable, high-throughput systems.