Jobs at Human Interest

Designs and delivers scalable learning and talent development programs, including e-learning, microlearning, training materials, workshops, and leadership development. Conducts needs assessments, facilitates virtual and in-person sessions, administers the Docebo LMS, documents resources in Confluence, and uses AI tools to accelerate content creation. The role manages cross-functional People Team projects, gathers learner feedback, and continuously improves learning solutions aligned with organizational goals.

Manage end-to-end sales commission plans, including plan design, updates, calculations, testing, quota administration, attainment tracking, and ramp cycles. Analyze revenue performance and compensation effectiveness, automate processing, troubleshoot issues, and provide recommendations to Finance, HR, Revenue leaders, and sales teams. Support quota changes related to new hires and departures while adapting to changing business needs.

Process vendor invoices and payments, audit employee expenses, manage vendor setup and tax documents, perform reconciliations, support month-end close and audits, and resolve billing discrepancies. The role also uses Gemini, Claude, and other AI tools to automate workflows, extract data, draft communications, and improve accounts payable processes.

Leads Human Interest’s strategic partnerships function, expanding distribution through payroll providers, benefits brokers, accountants, financial institutions, PEOs, and fintech partners. Responsibilities include team leadership, partnership strategy, sourcing and closing complex agreements, deal structuring, performance management, cross-functional coordination, executive communication, and market intelligence. The role requires building scalable processes, personally managing high-value negotiations, and driving measurable revenue growth across the retirement and financial-services ecosystem.

Leads multiple Operations Manager teams responsible for accurate, compliant, and timely money movement transactions. Translates organizational strategy into operational plans, manages performance metrics, mitigates risk, improves processes, and strengthens client experience. Partners with Product, Engineering, Data, Legal, Sales, and Customer Success leadership while developing managers, scaling transaction operations, driving automation, and leading organizational change in a regulated fintech environment.

Handle inbound customer inquiries via phone, chat, and email; diagnose and resolve issues in one contact when possible; document cases thoroughly; collaborate cross-functionally; manage follow-ups; meet performance standards and workforce schedule; provide empathetic, high-quality customer service in a fast-paced environment.

Lead and build a mobile engineering team from the ground up, overseeing hiring, mentorship, architecture, product execution, release governance, QA infrastructure, app-store deployments, telemetry, and cross-functional collaboration. The role manages iOS, Android, and cross-platform development while ensuring reliable, secure, high-quality mobile experiences for employees and retirement-plan administrators.

Supports GTM FP&A through revenue forecasting, scenario modeling, variance analysis, budgeting, KPI monitoring, and financial reporting. The role provides data-driven insights to Sales, Partnerships, Marketing, and Customer Onboarding leadership; prepares board and investor materials; improves forecasting accuracy; and develops scalable finance processes for a high-growth SaaS business.

Leads technical program planning and execution for money movement systems, coordinating design, product, and engineering teams. Responsibilities include managing schedules, milestones, risks, blockers, reporting, roadmaps, resourcing, cost management, and process optimization. The role supports reliable deposits and withdrawals, accurate financial tracking, and self-service capabilities for administrators, participants, and operations teams.

Manage and reconcile 401(k) transactions, participant account data, securities trades, corporate actions, distributions, and cash and fund activity. Resolve complex recordkeeping errors and escalations, maintain accurate ledgers, document procedures, support Operations teams, and improve scalable workflows. The role requires 2–3 years of 401(k) operations experience, strong attention to detail, communication skills, and familiarity with Excel or SQL for data reconciliation.

Provide on-site Tier 2/3 IT support, troubleshoot and resolve technical incidents, administer internal applications and identity systems, manage Mac devices and MDM/RMM tools, support conference rooms and printers, procure applications, document processes, and architect scalable IT solutions.

Leads managers and enterprise client relationships to drive retention, expansion, satisfaction, and successful adoption of a retirement savings platform. Responsibilities include coaching teams, monitoring KPIs, resolving escalations, collaborating cross-functionally, implementing account-management processes, developing client success plans, and improving operational systems. The role requires strong people leadership, analytical problem-solving, SaaS account management, client advocacy, and experience with CRM or customer success platforms.

Uses analytics to identify process vulnerabilities, optimize sales operations, and turn large datasets into actionable recommendations. Builds and maintains datasets, models, dashboards, and reports in Hex, Salesforce, and Google Sheets; improves Salesforce processes and flows; establishes metric tracking; collaborates with engineers, product managers, and business partners; and presents insights to drive operational and customer outcomes.

Manage and coach an inside sales team responsible for partner acquisition, lead generation, pipeline development, and referral relationships. Optimize outreach messaging, sales sequences, funnel conversion, appointment show rates, forecasting, and follow-up processes. Collaborate with Revenue Operations and Partnerships to improve lead routing and operational performance. Use Salesforce, Outreach, Gong, and performance data to coach representatives, forecast results, enforce quotas, and develop scalable sales playbooks.

Build and manage referral partnerships with technology, HCM, benefits, accounting, and financial advisory firms serving SMBs. Develop strategic partner networks, generate leads, resolve partnership issues cross-functionally, and collaborate with marketing on events and demand-generation initiatives. Establish partner goals, performance metrics, and go-to-market strategies while managing sales activities in a quota-driven environment. The role requires field work three days per week.

Lead and scale customer support operations, overseeing senior support managers and high-volume call center teams. Develop support frameworks, KPIs, playbooks, staffing plans, and continuous improvement initiatives to increase resolution efficiency and customer satisfaction. Partner cross-functionally with Product, Sales, Onboarding, and Operations; implement support technologies; manage budgets and resources; oversee training, quality, workforce scheduling, escalations, and omnichannel support performance.

Build and grow referral partnerships with technology, HCM, benefits, accounting, and financial advisor partners serving SMBs. Develop strategic referral networks, generate partnership opportunities, resolve operational issues cross-functionally, and execute partner marketing initiatives. Establish partner goals, track pipeline and revenue metrics, and drive go-to-market and demand-generation strategies in a quota-driven sales environment.

Develop and manage referral partnerships with technology, HCM, benefits, accounting, and financial advisory partners serving SMBs. Build strategic referral networks, generate leads, resolve partnership issues cross-functionally, coordinate partner marketing initiatives, and establish goals, metrics, and go-to-market strategies. The role is quota-driven, relationship-focused, and requires field work three days per week.

Develop and expand referral relationships with technology, HCM, benefits, accounting, and financial advisory partners serving SMBs. Build strategic networks, generate partnership opportunities, resolve issues cross-functionally, collaborate on partner marketing initiatives, and establish performance goals and go-to-market strategies. The role requires quota-driven sales experience, strong communication, independent judgment, Salesforce familiarity, and field presence three days per week.

Generate and manage CPA and accountant partnerships through high-volume prospecting, cold outreach, nurture campaigns, partner training, and referral-account development. Maintain sales funnels and detailed Salesforce and Outreach records while meeting bookings, ACV, partnership, lead-volume, and meeting targets. Collaborate with marketing, leadership, product, and legal teams to scale partner demand generation and optimize messaging.