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Hudson MX
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The Solutions Consultant is responsible for leading the discovery phase of projects, gathering client requirements, and defining appropriate solutions. They act as a key liaison between clients and internal teams, ensuring client needs are met and the MX platform adds value to their business.
The Associate Support Consultant at Hudson MX is responsible for effectively resolving customer issues, diagnosing platform bugs, creating FAQs, and maintaining a customer-first approach. Key responsibilities include interacting with clients, gathering case information, collaborating with teams, and providing excellent customer service. The position requires working various shifts, including evenings, weekends, and holidays.
The Product Solution Specialist acts as a subject matter expert for the Hudson MX platform, providing internal and external support, particularly in Finance for Media protocols and Non-traditional media buying. Responsibilities include client-facing interactions, training support teams, reviewing new functionality, and ensuring client needs are met through product enhancements.